Retail Collectibles Captain - Processing Associate

MERS Goodwill•Blue Springs, MO

About The Position

MERS/Missouri Goodwill Industries is seeking an energetic, self-motivated, and professional Retail Collectibles Captain - Processing Associate for its Bonner Springs Store - 129th team. The position supports the organization’s mission, “Changing Lives Through the Power of Work!” and its values of diversity, integrity, passion, professionalism, respect, and responsibility. The associate handles donations, identifies and processes valuable or collectible merchandise for online marketplaces, evaluates items for completeness and condition, and photographs and lists textiles with assistance from AI tools and an online listing program. The role also includes maintaining production areas and store cleanliness, providing customer service, meeting quality and productivity standards, supporting team training, and following safety, security, and agency policies.

Requirements

No degree is required; a high school diploma or GED is preferred.
Ability to communicate effectively, verbally and in writing, with coworkers, customers, and management.
Must be organized and able to interact with a diverse work population.
Necessary math, computer, and website navigation skills.
Complex reasoning and decision-making skills.
Ability to move throughout the facility.
Ability to lift 25 pounds and push or pull loads of 100 pounds or more.
Full range of motion, including bending, lifting, twisting, pulling, and pushing.
Ability to stand for up to four hours.
Ability to use warehouse equipment such as pallet jacks, hand trucks, and dollies to move products in extreme temperatures.
Must complete various background and records checks upon employment.

Nice To Haves

High school diploma or GED.
Ability to type more than 40 words per minute.

Responsibilities

Handle all donations with care and respect.
Identify high-value, unique, vintage, antique, or collectible items for sale through online marketplaces.
Make an initial determination that items are complete and free of significant cosmetic or physical damage, and test functionality; send items worth $30 or more to E-Commerce.
Select high-value housewares, manifest them, and place them in a tote for transport.
Photograph textiles and list them using the online listing program and AI tools, when applicable.
Take quality photographs of textiles from multiple angles, showing critical features, markings, tags, and potential flaws.
Write detailed and accurate product descriptions with assistance from AI tools, ensuring listings have no typographical or spelling errors.
Prepare the production station before each shift and clean it afterward.
Meet quality, quantity, and quota standards while working quickly and steadily.
Provide positive customer service to in-person customers, donors, and callers, including greetings, assistance, and thanks.
Maintain store cleanliness by sweeping, dusting, mopping, and shining surfaces.
Build and maintain professional relationships with team members and leadership, and work across teams to improve communication.
Complete assigned monthly training on selecting high-value E-Commerce items and help educate staff about high-value donations.
Use safe work practices, remove obstructions, and keep aisles and designated walkways free of debris.
Maintain a professional appearance and follow MERS/Goodwill's dress code.
Safeguard agency assets, including cash, donated items, and purchased items, and report theft or unauthorized possession.
Follow MERS/Goodwill policies, retail procedures, and safety and security regulations.
Perform other duties as assigned.

Benefits

Individual and family medical benefits for full-time employees working 30 or more hours per week.
Individual and family dental and vision benefits beginning on the first of the month after hire for employees working 20 or more hours per week.
Voluntary Life and AD&D Insurance beginning on the first of the month after hire for employees working 20 or more hours per week.
403(B) retirement plan beginning on the date of hire for employees working 20 or more hours per week.
403(B) retirement plan with employer match after one year of employment for employees working 20 or more hours per week.
401(A) retirement plan beginning on the date of hire for employees working 20 or more hours per week.
PTO accrual of up to 15 days based on hours worked.
Employee store discount.
Paid holidays.
Flexible schedules.
Career growth opportunities.