Retail Collectibles Captain - Processing Associate

MERS Goodwill•Columbia, MO

About The Position

MERS/Missouri Goodwill Industries is seeking an energetic, self-motivated, and professional Retail Collectibles Captain - Processing Associate for its Columbia Store - Grindstone team. The associate supports the organization’s mission, “Changing Lives Through the Power of Work!” and its values of diversity, integrity, passion, professionalism, respect, and responsibility. This role handles donations, identifies potentially valuable or collectible merchandise for online marketplaces, assesses items for completeness, condition, and functionality, and processes selected merchandise for sale. Duties also include photographing textiles, creating accurate online listings with AI tools where applicable, maintaining production standards and a clean work area, assisting customers and donors, supporting coworkers through training, and following safety, security, and agency policies. The position is hourly, full-time, and requires no travel.

Requirements

No degree is required.
Communicate effectively, verbally and in writing, with coworkers, customers, and management.
Be organized and able to interact with a diverse work population.
Have necessary math, computer, and website navigation skills.
Have complex reasoning and decision-making skills.
Meet the physical requirements of moving throughout the facility; lifting 25 pounds; pushing and pulling loads of 100 pounds or more; bending, lifting, twisting, pulling, and pushing; standing for up to four hours; and using warehouse equipment in extreme temperatures.

Nice To Haves

High school diploma or GED preferred.
Typing speed of 40 or more words per minute strongly preferred.

Responsibilities

Handle all donations with care and respect.
Identify high-value, unique, vintage, antique, or collectible items for sale through online marketplaces.
Make an initial determination of whether items are complete, free of significant damage, and functional; send items worth $30 or more to E-Commerce.
Select high-value housewares, manifest them, and place them in totes for transport.
Photograph textiles and, when applicable, create listings using AI tools and the online listing program.
Take quality photographs from multiple angles that show critical features, markings, tags, and potential flaws.
Write detailed and accurate product descriptions with AI assistance, ensuring listings have no typographical or spelling errors.
Prepare the production station before each shift and clean it after each shift.
Meet quality, quantity, and quota standards while working quickly and steadily.
Provide positive customer service to in-person customers, donors, and callers, including greetings, assistance, and thanks.
Maintain store cleanliness by sweeping, dusting, mopping, and shining surfaces.
Build professional relationships with team members and leadership and work across teams to improve communication.
Complete assigned monthly training on selecting high-value items for E-Commerce and help educate staff about high-value donations.
Use safe work practices, remove obstructions, and keep aisles and designated walkways free of debris.
Maintain a professional appearance and follow the MERS/Goodwill dress code.
Protect agency assets, including cash and donated or purchased items, and report theft or unauthorized possession.
Follow MERS/Goodwill policies, retail procedures, and safety and security regulations.
Perform other duties as assigned.

Benefits

Individual and family medical benefits for full-time employees working 30 or more hours per week.
Individual and family dental and vision benefits beginning the first of the month after hire for employees working 20 or more hours per week.
Voluntary Life and AD&D Insurance beginning the first of the month after hire for employees working 20 or more hours per week.
403(B) retirement plan available on date of hire for employees working 20 or more hours per week.
403(B) retirement plan with employer match after one year of employment for employees working 20 or more hours per week.
401(A) retirement plan available on date of hire for employees working 20 or more hours per week.
PTO accrual of up to 15 days based on hours worked.
Employee store discount.
Paid holidays.
Flexible schedules.
Career growth opportunities.