Retail Collectibles Captain - Processing Associate

MERS Goodwill•Overland Park, KS

1d•Onsite

About The Position

MERS/Missouri Goodwill Industries is seeking an energetic, self-motivated, and professional Retail Collectibles Captain - Processing Associate for its Overland Park Store - 135th team. The role supports the organization’s mission, “Changing Lives Through the Power of Work!” and its values of diversity, integrity, passion, professionalism, respect, and responsibility. The associate processes donations and identifies high-value, unique, vintage, antique, or collectible items for online marketplaces. The role includes evaluating item condition and functionality, preparing selected merchandise for transport, photographing and listing textiles with assistance from AI tools, and maintaining production quality and quotas. The associate also provides customer service, maintains store cleanliness and workplace safety, works with team members and leadership, and helps educate staff about high-value donations for E-Commerce. The position is hourly and full-time, with a bonus potential of up to $250 per month.

Requirements

No degree is required.
Effective verbal and written communication with co-workers, customers, and management.
Organized and able to interact with a diverse work population.
Necessary math, computer, and website-navigation skills.
Complex reasoning and decision-making skills.
Ability to move throughout the facility.
Ability to lift 25 pounds and push or pull loads of 100 pounds or more.
Full range of motion, including bending, lifting, twisting, pulling, and pushing.
Ability to stand for up to four hours and use warehouse equipment to move products in extreme temperatures.
Ability to adhere to MERS/Goodwill policies, retail procedures, safety and security regulations, and dress code.
Required background and records checks upon employment.

Nice To Haves

High school diploma or GED preferred.
Typing speed of 40 or more words per minute strongly preferred.

Responsibilities

Handle all donations with care and respect.
Identify high-value, unique, vintage, antique, or collectible items for sale through online marketplaces.
Make an initial assessment of whether items are complete and free of significant cosmetic or physical damage, and test functionality; send items worth $30 or more to E-Commerce.
Select high-value housewares, manifest them, and place them in totes for transport.
Photograph textiles and list them with assistance from AI tools and the online listing program, if applicable.
Take quality photographs of textiles from multiple angles, showing important features, markings, tags, and potential flaws.
Write detailed and accurate product descriptions with assistance from AI tools, ensuring listings have no typographical or spelling errors.
Prepare the production station before each shift and clean it afterward.
Maintain quality and quantity standards and quotas while working quickly and steadily.
Provide positive customer service to in-person customers, donors, and callers, including greetings, assistance, and thanks.
Maintain store cleanliness by sweeping, dusting, mopping, and shining surfaces.
Build positive, professional relationships with team members and leadership and work across teams to improve communication.
Complete monthly training on selecting high-value items for E-Commerce and help educate staff about high-value donations.
Use safe work practices, remove obstructions, and keep aisles and designated walkways free of debris.
Maintain a professional appearance and follow the dress code.
Safeguard agency assets, including cash and donated or purchased items, and report theft or unauthorized possession.
Follow MERS/Goodwill policies, retail procedures, and safety and security regulations.
Perform other duties as assigned.

Benefits

Medical benefits for individuals and families for full-time employees working at least 30 hours per week.
Dental and vision benefits for individuals and families, effective the first of the month after hire, for employees working at least 20 hours per week.
Voluntary Life and AD&D Insurance, effective the first of the month after hire, for employees working at least 20 hours per week.
403(B) retirement plan available from date of hire for employees working at least 20 hours per week.
403(B) employer match after one year of employment for employees working at least 20 hours per week.
401(A) retirement plan available from date of hire for employees working at least 20 hours per week.
PTO accrual of up to 15 days based on hours worked.
Employee store discount.
Paid holidays.
Flexible schedules.
Career growth opportunities.
Bonus potential of up to $250 per month.