Retail Business Development Partner

Fifth Third Bank

1d•Remote

About The Position

Responsible for building strong relationships to expand and deepen the Fifth Third customer base. Provides guidance, coaching, and development support across the retail division on business development activities to drive consumer and small business household acquisition. Identifies and shares best practices for successful team execution of the sales process, including the Relationship Management Funnel and the Business Development model. Partners with all levels of the leadership team to collaborate on key small business and consumer household growth opportunities in the market. Collaborates with the sales team to provide expertise in managing a pipeline of companies, including expanding existing relationships. Identifies new business opportunities through one bank partnership(s). Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures. Accountable for always doing the right thing for customers and colleagues, ensuring actions and behaviors drive a positive customer experience. Achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types within the Bank’s risk appetite.

Requirements

Minimum 5+ years of Banking experience.
5+ years sales management experience required.
Bachelor’s degree in business, marketing, related field, or equivalent work experience preferred.
Strong business acumen.
Ability to collaborate and build strong One Bank partnerships.
Excellent interpersonal, written, verbal, and presentation/facilitation communications skills.
Exhibits effective problem solving, analytical skills, and ability to prioritize multiple tasks.
Strong sales and sales coaching skills.
Demonstrated ability to identify and realize new sales opportunities.

Responsibilities

Provide proactive coaching support on key business development behaviors including outside calling, networking, coordinating facilitation at events, developing centers of influence, and engaging in household acquisition.
Provide guidance on tools and resources that support teams in building knowledge around business development processes and products.
Call on and partner with companies/organizations (at the Middle Market level and above) to show the value of their employees banking with Fifth Third Bank.
Professionally present Fifth Third products and services at employer/employee on-site meetings/seminars focusing on household acquisition and revenue growth.
Assist with navigating processes between Commercial, Business Banking, and other LOB (Line of Business) RMs (Relationship Managers) relative to the development of new and management of existing partnerships.
Attend and actively participate in One Bank Leadership meetings to strengthen relationships within the market/region and share insights and best practices.
Develop detailed plans to meet or exceed assigned sales and customer service goals.
Work closely with assigned Markets/Regions/Financial Centers to deepen existing small business relationships, build out centers of influence within each location, and acquire new prospective relationships.
Ensure effective communication when interacting with teams and partners, exhibiting strong business acumen.
Attend and facilitate Market Job Family meetings for Business Development topics.
Assist Retail Financial Centers with business customers to determine the right channel (Retail, Business Banking, etc.) and make appropriate handoffs to assure the best customer experience.
Maintain an in-depth knowledge of Small Business Banking products/services and stay ahead of any updates/changes/enhancements.
Assist Financial Centers with complex small business solutions for customers, and partner with Credit (Business Loan Center) on lending requests while adhering to established guidelines.
Partner with Financial Centers to ensure customer relationships are managed to maximize revenue contribution, while mitigating risk and focusing on customer needs.
Embrace change and model the way by working cross-functionally and collaboratively to influence desired outcomes.