Retail Brand Representative

Acosta•Framingham, MA

About The Position

Mosaic is seeking a customer-focused Retail Brand Representative to support multiple leading technology vendors in a retail store environment. The representative serves as an in-store expert for computing products, helping customers find appropriate solutions, educating retail associates, and creating engaging product experiences that build confidence and support sales. The role includes customer engagement and sales support, associate training, brand advocacy, merchandising execution, and support for promotional events and product launches. This is a part-time contract position scheduled for 20 hours per week on Friday, Saturday, and Sunday. The contract runs from an ASAP start through December 31, 2026. Compensation is an hourly rate plus a performance bonus. Local travel between store locations may be required.

Requirements

Interest in technology and computing products.
Strong communication and presentation skills.
Ability to build relationships with customers, retail associates, and store leadership.
Self-motivation and ability to work independently.
Comfort speaking to groups and conducting product training sessions.
Reliable transportation and ability to travel locally between store locations if required.

Nice To Haves

1–3 years of previous retail, sales, customer service, or brand ambassador experience.

Responsibilities

Engage customers in a friendly, professional, and energetic manner.
Identify customer needs and recommend appropriate computing solutions.
Demonstrate product features, benefits, and real-world use cases.
Help customers make informed purchasing decisions.
Identify complementary products and services to promote complete solutions.
Deliver customer service that enhances the shopping experience.
Train and educate retail associates on product features, benefits, and selling strategies.
Conduct informal coaching sessions, product demonstrations, and training events.
Build relationships with store leadership and sales associates.
Serve as a resource for product knowledge and competitive positioning.
Reinforce client messaging and key selling behaviors during store visits.
Represent multiple vendor partners professionally and enthusiastically.
Maintain current knowledge of computing products, industry trends, and competitive offerings.
Ensure product displays, signage, and merchandising standards are properly executed.
Gather and share marketplace insights, customer feedback, and competitive intelligence.
Support promotional events, product launches, and special sales initiatives.
Create engaging conversations and demonstrations that generate excitement around products.
Represent client brands with integrity, passion, and professionalism.