Retail Store - Sales Associate ( Boulder, CO )

Avocado Mattress•Boulder, CO

2d•Onsite

About The Position

Avocado is hiring a full-time, hourly, non-exempt Retail Brand Experience Associate to work on-site in Boulder, Colorado. The position offers $19.00–$22.38 per hour plus the potential for a monthly bonus. The associate supports in-store and digital sales, provides an exceptional customer experience, maintains product knowledge, and works with internal teams to improve customer experience and reduce returns. The role requires a flexible schedule, including weekends and holidays, and the ability to remain on your feet throughout the day.

Requirements

Must be comfortable taking phone and video appointments.
Must have a flexible schedule, including weekends and holidays.
Ability to lift up to 200 pounds using lifting aids and/or equipment.
Ability to move objects weighing up to 50 pounds in all directions.
Ability to remain stationary, often standing or sitting, for prolonged periods; the posting also states the associate must be on their feet all day.
Ability to perform repeated motions that may involve the wrists, hands, or fingers, including repeated reaching or bending.
Ability to constantly operate a computer and other office machines such as printers and tablets.
Frequent communication with team members to provide task status updates.
Positive attitude, passion for learning, and desire to contribute to a growing business.
Excellent verbal and written communication skills and a passion for people.
Self-starter with resilience, an entrepreneurial spirit, and a no-task-too-small mentality.
Eagerness to work on the frontline of a fast-paced, growing brand.
Passion for the brand’s values of healthy living, environmental awareness, and social responsibility.

Nice To Haves

Customer service or retail experience.
Experience responding to live chats and using a CRM platform such as TalkDesk, Intercom, or Kustomer.
Experience tracking KPIs or sales goals.
Mac and Google Suite proficiency.
Café experience, training experience, or experience running branded events.

Responsibilities

Work individually and with the team to meet and exceed sales targets and KPIs.
Maintain product knowledge and stay up to date on products and procedures.
Use a customer-centered approach to achieve sales goals and accept and implement coaching and feedback.
Help guests resolve customer experience issues and provide exceptional service.
Record and share recurring customer feedback and insights with internal teams, including tech, marketing, design, and product.
Collaborate with customer experience, production, and logistics teams to help maintain a low return rate.
Perform other duties as assigned.
Conduct in-person retail sales and digital sales through chats, phones, and virtual appointments.
Keep the sales floor, windows, displays, and back-stock areas clean, organized, and visually appealing.
Assist with planning and executing events and community programs.
Suggest ways to improve area operations, efficiency, and service.
Follow up with customers through the CRM platform and serve as a resource to them.
Assist the team with the daily workload of responding to customer emails.
Maintain regular and predictable attendance.