Retail Store - Sales Associate ( Boulder, CO )

Avocado Green Brands•Boulder, CO

1d•$19 - $22•Onsite

About The Position

Avocado is hiring a full-time, non-exempt (hourly) Retail Brand Experience Associate to work on-site at its Boulder, Colorado location. The role combines in-person retail sales and digital customer engagement, with competitive hourly pay of $19.00–$22.38 and the potential for a monthly bonus. The associate works individually and with the team to meet sales targets and KPIs, deliver an exceptional customer experience, maintain strong product knowledge, and share recurring customer feedback with internal teams. Retail duties include conducting in-person sales, maintaining clean and appealing sales and stock areas, and helping plan and execute events and community programs. Digital duties include sales through chats, phones, and virtual appointments, customer follow-up through a CRM, and helping respond to customer emails. The position requires a flexible schedule that includes weekends and holidays, regular and predictable attendance, prolonged standing or sitting, repetitive movements, frequent communication with team members, and the ability to move objects up to 50 pounds and lift up to 200 pounds using aids or equipment. The associate constantly uses a computer and office machines such as printers and tablets.

Requirements

Regular and predictable attendance.
Flexible schedule, including weekends and holidays.
Comfort taking phone and video appointments.
Excellent verbal and written communication skills and a passion for people.
Positive attitude, willingness to learn, and a no-task-too-small mentality.
Self-starter with resilience and an entrepreneurial spirit.
Ability to remain stationary, often standing or sitting for prolonged periods.
Ability to perform repeated movements that may involve wrists, hands, or fingers, including repeated reaching or bending.
Ability to move objects up to 50 pounds in all directions.
Ability to lift up to 200 pounds using lifting aids and/or equipment.
Ability to constantly operate a computer and office machines such as printers and tablets.
Ability to communicate frequently with team members about task status.

Nice To Haves

Customer service or retail experience.
Experience responding to live chats and using a CRM platform such as TalkDesk, Intercom, or Kustomer.
Experience tracking KPIs or sales goals.
Mac and Google Suite proficiency.
Café experience, training experience, or experience running branded events.

Responsibilities

Work independently and with the team to meet and exceed sales targets and KPIs.
Maintain product knowledge and stay current with products and procedures.
Use a customer-centered approach to achieve sales goals and provide an exceptional customer experience.
Accept and implement coaching and feedback to achieve individual and team performance goals.
Assist guests with customer experience issues.
Record recurring customer feedback and relay insights to internal teams, including tech, marketing, design, and product.
Collaborate with customer experience, production, and logistics teams to help maintain a low return rate.
Conduct daily in-person and digital sales, including sales through chats, phones, and virtual appointments.
Keep the sales floor, windows, displays, and back-stock areas clean, organized, and visually appealing.
Assist with planning and executing events and community programs.
Suggest ways to improve area operations, efficiency, and service.
Follow up with customers through the CRM platform and serve as a resource to them.
Help manage the daily workload of responding to customer emails.
Perform other duties as assigned.