Retail Store - Assistant Sales Manager

Avocado Mattress•Scottsdale, AZ

1d•Onsite

About The Position

Avocado is seeking a Retail Brand Experience Assistant Store Manager for its on-site Experience Center in Scottsdale, Arizona. This non-exempt, hourly role pays $23.00–$26.75 per hour, with the potential for a monthly bonus. The Assistant Store Manager assumes management duties when the Store Manager is absent and works alongside the team to deliver an exceptional guest experience. The role includes coaching and training employees, supporting sales goals, contributing to performance reviews and operational improvements, and helping manage employee schedules and store inventory. The position also involves representing the Avocado brand at community events, maintaining the retail and office space, ensuring store operations and repairs are handled, and limiting product shrink. Digital sales and service are part of the role, including customer chats, phone calls, and virtual appointments. The job requires prolonged periods standing or sitting, repetitive movement, frequent communication with team members, and the ability to lift up to 200 pounds using lifting aids and/or equipment.

Requirements

At least 1 year of retail or equivalent experience.
Comfortable taking phone and video appointments.
Ability to remain standing or sitting for prolonged periods.
Ability to perform repetitive motions, including repeated reaching or bending.
Ability to move objects weighing up to 50 pounds in all directions.
Ability to lift up to 200 pounds using lifting aids and/or equipment.
Ability to operate a computer and office machines such as printers and tablets.
Frequent communication with other team members to provide task status updates.

Nice To Haves

Store management or assistant management experience, such as keyholder experience.
Experience managing and training store employees.
Proficiency with Mac and Google Suite.
A commitment to creating a balanced and healthy environment for staff and guests.
A team-oriented approach to completing tasks, meeting goals, and managing projects.
An entrepreneurial spirit and desire to elevate the location.
Desire for ongoing self-improvement and professional development.
Passion for healthy living, environmental awareness, and social responsibility.
Previous experience working for a brand with similar values.
Café experience.
Training experience.
Experience running branded events.

Responsibilities

Assume management duties in the Store Manager’s absence.
Lead by example and work alongside the team to provide an exceptional guest experience, including in-the-moment coaching and feedback.
Train employees and ensure the team understands products and processes.
Lead by example in meeting sales goals and other KPIs or OKRs.
Collaborate with Store Managers on preparing and administering performance reviews and supporting employee improvement.
Monitor quality assurance and create and maintain Standard Operating Procedures.
Suggest ways to improve operations, efficiency, and service.
Assist with managing employee schedules, hours, and vacations.
Participate in company initiatives and concept projects.
Help guests resolve customer experience issues and provide exceptional customer service.
Collaborate with customer experience, production, and logistics teams to maintain a low return rate.
Assist in managing the atmosphere of the Experience Center.
Attend community events and meetings when needed to represent the store and Avocado brand.
Assist with managing sellable product inventory across channels.
Promote the retail experience in the community and champion the brand’s values.
Help maintain the retail and office space and ensure store operations are in working order, following up on repairs or maintenance.
Limit shrink of products and peripherals.
Conduct digital sales and service through chats, phone calls, and virtual appointments.
Respond to customer questions and assistance requests involving product information, order updates, issue resolution, and escalations.