Retail Branch Management Trainee

Clare South Office•Clare, MI

1d•Onsite

About The Position

Isabella Bank’s Retail Branch Management Trainee Program prepares high-potential individuals for future branch leadership roles. The trainee gains hands-on experience in retail banking, including customer service, branch operations, business development, compliance, lending, and talent development, while developing the knowledge and leadership capabilities needed to manage a retail branch. The role supports the Bank’s commitment to customer service, operational excellence, and community engagement. The program may require travel between branch locations to support training, development, and business needs. Participants may be positioned for advancement into branch leadership roles based on performance, leadership readiness, and business requirements. Relocation may be required as career growth progresses. The role is performed in the office to support customer service and relationship management.

Requirements

Bachelor’s degree from an accredited college or university, or an associate’s degree while pursuing a bachelor’s degree.
Demonstrated leadership experience through internships, organizations, military service, volunteer activities, or professional work experience.
Excellent communication, interpersonal, and relationship-building skills with customers, coworkers, and community partners.
Strong organizational, time management, problem-solving, and conflict resolution abilities.
Accountability, initiative, adaptability, a positive attitude, and commitment to continuous learning.
Business-minded approach, financial awareness, emotional intelligence, and strong focus on customer satisfaction.
Strong analytical and decision-making abilities.
Strong proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Willingness to relocate, if necessary, to support future career growth and advancement.

Nice To Haves

Isabella University graduates are encouraged to apply.

Responsibilities

Complete a structured leadership development program covering branch management, operations, compliance, customer experience, and business development.
Develop proficiency in teller functions, account opening, consumer lending, and branch operations.
Deliver exceptional customer service by handling inquiries, correspondence, and issue resolution.
Maintain expertise in Bank products, services, policies, procedures, and technology.
Identify customer needs and promote appropriate products and services.
Build knowledge of operational controls, risk management, fraud prevention, and regulatory compliance.
Support branch leadership in ensuring compliance with operational, security, and regulatory requirements.
Gain experience in employee coaching, scheduling, performance management, and staff development.
Participate in branch rotations, special projects, and community and business development activities to broaden leadership experience.
Engage in mentoring, leadership training, and professional development to prepare for future branch leadership roles.
Work collaboratively with branch staff and internal business partners to support branch performance goals and strengthen customer relationships.
Perform other duties as assigned.