Retail Big Ticket Co-Ordinator

TJX•Mashpee, MA

1d•Onsite

About The Position

The Retail Big Ticket Co-Ordinator is responsible for executing receiving and merchandising standards and ensuring Associates process merchandise efficiently and effectively as a team. The role supports an excellent customer experience through customer engagement, exceptional service, and maintaining a clean and organized store. The Co-Ordinator orchestrates truck delivery and merchandise processing, trains and mentors Associates, monitors team productivity, organizes back stock, and ensures merchandising, safety, cleanliness, and compliance standards are met. The role communicates priorities and progress to management and Associates, provides and accepts feedback, and partners with Management on training needs. Additional duties may be assigned.

Requirements

Able to work a flexible schedule, including nights and weekends.
Superior communication and organizational skills with attention to detail.
Capable of multitasking.
Able to respond appropriately to changes in direction or unexpected situations.
Team player who works effectively with peers and supervisors.
Capable of lifting heavy objects, with or without reasonable accommodation.
Able to train others.
1 year of retail experience.
6 months of leadership experience.

Responsibilities

Create a positive internal and external customer experience and role-model exceptional customer service.
Promote honesty and integrity and maintain confidentiality.
Orchestrate truck delivery and prioritize processing merchandise onto the sales floor.
Train and mentor Associates on established merchandising and processing principles.
Ensure merchandise is properly tagged, hung, secured, and coded.
Communicate with the Coordinator on Duty to support efficient flow of goods to the sales floor.
Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
Monitor team productivity and coach Associates as necessary.
Organize and rotate back stock for easy replenishment.
Maintain merchandising philosophy and signage standards.
Maintain organizational, cleanliness, and recovery standards in the backroom.
Ensure compliance with recycling and, where applicable, hazardous waste programs.
Communicate priorities accurately and effectively with management and Associates and provide progress updates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.