Retail Baseball Ambassador

DICK'S Sporting Goods•Latham, NY

7d•$16 - $23

About The Position

The Baseball Ambassador is a technically focused retail role centered on creating a differentiated experience for baseball players. The ambassador draws on personal experience and industry research and trends to recommend products that meet each athlete’s needs. They tailor customer service to the athlete’s baseball journey and may use in-store technology, such as HitTrax when appropriate, to gather insights that inform recommendations. The role also involves explaining how product technologies relate to athletes’ needs and positions, outfitting them with appropriate products, equipment, and accessories for practice, training, and game day, and sharing baseball product knowledge with teammates. The ambassador maintains the Baseball Department’s merchandise presentation and signage, follows company policies and procedures, and supports the wider store team as needed.

Requirements

Ability to build rapport quickly with baseball players of all experience levels.
Strong foundational knowledge of baseball and interest in staying current on the game and baseball product technology.
Ability to communicate product insights clearly to newer players and build rapport with experienced athletes.
Ability to use baseball expertise to understand athletes’ needs and align them with appropriate products.
1–3 years of retail or team sports experience preferred, but not required.

Nice To Haves

Active involvement in baseball-related activities, such as coaching, playing in competitive clubs, or association with baseball clubs.
1–3 years of retail or team sports experience.

Responsibilities

Tailor the customer service experience to baseball players at different stages of their baseball journey.
Use in-store technology, such as HitTrax when appropriate, to gather insights that inform product recommendations.
Draw on baseball knowledge and on-the-field expertise to recommend products that meet athletes’ needs.
Explain how product features and technology align with an athlete’s needs and playing position.
Help athletes select products, equipment, and accessories for practice, training, and game day.
On occasion, participate in Diamond Sports Universities to test and learn about new products and share insights with teammates and athletes.
Use training materials to educate store teammates about new baseball-related products.
Maintain Baseball Department merchandise presentation standards and signage according to company standards.
Follow safety, loss prevention, and standard operating procedures, and maintain the confidentiality of company information.
Support teammates across the store as needed and perform other tasks assigned by management.