Retail Banking Representative

Bank of Botetourt • Roanoke, VA

8d

About The Position

The Retail Banking Representative facilitates a variety of account transactions and service requests while maintaining a high level of customer service. The position involves processing teller transactions, supporting customers with banking services, and promoting the bank’s products and services. Banking experience is preferred but not required; qualified applicants must be able to learn and competently perform a range of banking duties. The position is based at the Melrose Plaza Office.

The representative is expected to provide superior customer service, represent the bank professionally, cooperate respectfully with staff, and represent the bank in community affairs and events. Employees are also expected to report known or suspected Bank Secrecy Act violations to the BSA Officer or Coordinator and perform other duties as assigned. The job description is not all-inclusive, and duties may be modified by management.

Requirements

• Ability to learn and competently perform various banking duties.
• Proficiency in Microsoft Office applications and strong computer skills.
• Excellent customer service skills.
• Ability to multitask.
• Proficiency in operating standard office machines.

Nice To Haves

• Banking experience is preferred but not required.

Responsibilities

• Greet customers and process deposits, ensuring negotiable instruments are properly endorsed and evaluating items for applicable holds.
• Examine cash deposits for counterfeit currency and follow required protocols if counterfeit currency is identified.
• Receive loan payments and ensure the amount due and any applicable late charges are collected.
• Issue cashier’s checks within prescribed limits and explain how customers can purchase U.S. Savings Bonds.
• Process mail, night drop, ATM, and daytime drop-off deposits, recording required information on bank forms.
• Close accounts and complete account transfers as requested.
• Assist customers with stop payment and wire transfer requests.
• Complete required currency transaction and consolidated currency reports for transactions within the specified thresholds.
• Process requests to purchase or redeem foreign currency.
• Batch work at designated times, review for red batches, and balance the cash drawer at the end of the day; account for and report teller outages on the business day they are identified.
• Cash checks, process savings account withdrawals, and redeem savings bonds.
• Process safe deposit box payments and assist customers accessing their boxes.
• Maintain a helpful, friendly attitude and provide excellent customer service.
• Maintain strong knowledge of the bank’s products and services, identify referral opportunities, and cross-sell products and services.
• Participate with the manager in allocating retail sales goals and work toward individual sales goals.
• Adhere to currency and coin limits and understand robbery response and post-robbery procedures.
• Keep the work area neat and orderly and secure negotiable items and confidential records.
• Collect and verify updated customer identification information.
• Balance and maintain the ATM, if applicable.
• Operate standard office machines, including a coin sorter, coin wrapper, currency counter, teller machine, copier, typewriter, fax machine, and adding machine.
• Keep the teller station stocked with forms and supplies.
• Assist in receiving and processing deposits for the Bank of Botetourt Elementary Savings Program.
• Provide superior customer service, represent the bank professionally and in community events, and treat coworkers with respect and cooperation.
• Conduct business to maximize shareholder value and promptly report known or suspected BSA violations to the BSA Officer or Coordinator.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed