Retail Banking Manager

WESTERN STATE BANK•Chandler, AZ

19d

About The Position

The Retail Banking Manager (RBM) serves as the bank’s retail leader, models The Western Way, and creates superior customer experiences while inspiring and coaching others to do the same. The role has two primary responsibilities: leading the retail team in providing effective customer service and directly serving customers while modeling desired behavior. The RBM is responsible for recruiting, managing, coaching, developing, retaining, and leading the retail team in accordance with Western’s vision, values, and team guidelines. The manager also ensures superior customer experiences by building customer relationships, understanding customer needs, identifying suitable products and services, and partnering with teammates outside the retail area—including mortgage, business banking, investments, and support functions—to address customer needs. The position leads retail sales and service, is accountable for sales, service, and financial goals, and serves as the bank’s security leader. It also includes community involvement through volunteer efforts and community activities, as well as other responsibilities and special projects as assigned. This is a full-time position with benefits.

Requirements

Bachelor’s degree required.
7–10 years of banking experience.
3 or more years of management experience.

Responsibilities

Lead all aspects of retail sales and service and be accountable for sales, service, and financial goals.
Recruit, coach, develop, monitor the performance of, and retain a high-performing retail team.
Lead weekly team and one-on-one meetings to encourage communication, monitor goals, and provide feedback on strategies, tools, and resources.
Model superior customer experiences and support and coach team members in doing the same.
Coach the team on building customer relationships and identifying needs through meaningful needs analysis, then providing value-added solutions through available products, services, and internal partners.
Set individual and team goals, and coach, monitor, and report goal attainment.
Partner internally, individually and as a team, to establish cross-selling opportunities and deepen knowledge of the bank and its products.
Serve as the bank’s security leader, maintaining compliance with laws and regulations and protecting team, company, and customer assets.
Participate in community volunteer efforts and activities that create positive exposure for Western, and support and mentor the team in these efforts.
Complete other responsibilities and special projects as assigned.