Retail Banking - Assistant Bank Manager

Independent Bank • Suttons Bay, MI

7d

About The Position

The Assistant Bank Manager supports the daily operations of a full-service branch by helping lead branch staff, ensuring exceptional client service, and promoting operational excellence. The role supports sales activities and team-member development. When the Bank Manager is absent, the Assistant Bank Manager oversees branch operations and helps ensure continuity of service.

The position also assists clients with banking services, supports branch growth initiatives, serves as a backup for teller-line operations, and handles complex transactions that require additional authorization. The Assistant Bank Manager may travel throughout the region or state to work at other branches or attend meetings.

Requirements

• High school diploma.
• At least 1 year of direct or indirect leadership experience.
• Adhere to applicable regulatory compliance and personnel policies, including Bank Secrecy Act (BSA), confidentiality, information security, and ethical standards.
• Complete all online compliance and regulatory courses.
• Excellent interpersonal, presentation, and communication skills.
• In-depth knowledge of Independent Bank products and services to provide excellent client service and refer clients to appropriate departments or staff for additional products.
• Ability to travel throughout the region or state to work at other branches or attend meetings.

Nice To Haves

• At least 3 years of banking experience, preferred.

Responsibilities

• Support daily branch operations, including branch administration policies, procedures, audits, staffing schedules, coaching, and client escalations.
• Share responsibility with the Branch Manager for staff development, including training, coaching, performance evaluations, and disciplinary actions.
• Provide training to clients and staff on new products and services.
• Assist clients with account migration from other banks, account maintenance, and loan support.
• Serve as the primary backup for teller-line operations.
• Act as a point of contact for branch personnel and customers with operational questions, including questions involving override authority.
• Support branch growth initiatives, including promoting Independent Bank.
• Participate in special projects related to product conversions and new product development.
• Assist with complex transactions, including overrides and functions requiring additional authorization levels.
• Oversee branch operations in the Bank Manager’s absence.
• Perform other duties as assigned.
• Demonstrate and train Bank clients and prospects on deposit products at their places of business.
• Represent the Bank in the community through good customer relations.
• Travel throughout the region or state to work at other branches or attend meetings.

Benefits

• Competitive compensation package.
• Accommodating and flexible paid time off.
• Knowledgeable, goal-driven, and exciting colleagues.
• Exposure to different areas of banking and opportunities to work with industry leaders.
• Community-focused events and volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED