Retail Banking Specialist II

First Bank & Trust•Princeton, MN

About The Position

The Retail Banking Specialist II provides a superior service experience to all First Bank & Trust guests, resolving transactional needs in a timely and efficient manner while remaining attentive to each guest. The role develops and maintains client relationships, manages client needs, and proactively recognizes opportunities to offer solutions while putting people first. The position performs general teller functions, supports account openings and branch hardware servicing, and educates clients about the bank’s products, services, and processes. It also helps maintain deposit and credit portfolio quality, identifies and reports suspicious transactions, and follows bank policies, procedures, and compliance requirements.

Requirements

Associate’s degree and a minimum of two years of related experience, or equivalent.
Strong communication skills, including excellent verbal and written correspondence, effective listening, and responsiveness.
Personable, empathetic, collaborative, and solution-driven problem solver.

Nice To Haves

General understanding of and aptitude for sales.

Responsibilities

Provide a superior service experience that meets guests’ needs and reflects First Bank & Trust’s culture and commitment to the communities it serves.
Develop, maintain, and grow profitable new and existing relationships while minimizing risk.
Perform teller functions, including processing deposits, withdrawals, payments, and negotiable items.
Maintain a balanced cash drawer each day.
Recognize and promptly report suspicious transactions.
Assist with daily servicing of branch hardware, including ATMs and/or TCRs.
Anticipate client needs and advise clients on solutions that benefit them.
Assist with opening new accounts and establishing new relationships.
Educate clients about the bank’s products, services, and processes that meet client and community needs.
Seek direction from the Retail Banking Supervisor and/or Retail Branch Manager to align daily work with organizational goals.
Build relationships and collaborate with colleagues inside and outside the Retail business line to meet client needs.
Monitor and maintain deposit and credit portfolios for quality and potential risk.
Follow through on collection efforts when necessary, using legal means as required by Loan Policy and Guidelines.
Act in accordance with FBT policies and procedures in the employee handbook.
Adhere to compliance procedures and participate in required compliance training and meetings deemed appropriate by the supervisor.