Retail Banking Specialist II

First Bank & Trust•Princeton, MN

About The Position

The Retail Banking Specialist II provides a superior service experience to First Bank & Trust guests by meeting and resolving their transactional needs in a timely, efficient manner. The role develops and maintains client relationships, manages client needs, recognizes opportunities, and offers solutions while putting people first. The position performs general teller functions, supports branch hardware servicing, assists with new accounts, and helps clients understand the bank’s products, services, and processes. It also monitors deposit and credit portfolios for quality and potential risk, follows through on collection efforts when necessary, and adheres to bank policies, compliance procedures, training, and meetings. The anticipated hourly pay range is $20.06–$27.06; actual compensation may vary based on factors including experience, training, skills, and work location. Eligible roles may also receive incentive compensation based on individual performance.

Requirements

Associate’s degree and at least two years of related experience, or equivalent.
Strong verbal and written communication, effective listening, and responsiveness.
Personable and empathetic approach, ability to collaborate, and solution-driven problem-solving skills.

Nice To Haves

General understanding of and aptitude for sales.

Responsibilities

Provide guests with a superior service experience that reflects First Bank & Trust’s culture and commitment to the communities it serves.
Develop, maintain, and grow profitable new and existing relationships while minimizing risk.
Perform general teller functions, including processing deposits, withdrawals, payments, and negotiable items.
Maintain a balanced cash drawer each day.
Recognize and promptly report suspicious transactions.
Assist with daily servicing of branch hardware, including ATMs and/or TCRs.
Anticipate client needs and advise clients on personally beneficial solutions.
Assist with opening new accounts and establishing new relationships.
Educate clients about the bank’s products, services, and processes that meet client and community needs.
Seek direction from the Retail Banking Supervisor and/or Retail Branch Manager to align daily work with organizational goals.
Build relationships and collaborate with colleagues inside and outside the Retail business line to meet client needs.
Monitor deposit and credit portfolios for quality and potential risk.
Follow through on collection efforts when necessary, using legal means as required by Loan Policy and Guidelines.
Follow FBT policies and procedures in the employee handbook.
Adhere to compliance procedures and participate in required compliance training and meetings deemed appropriate by the supervisor.