Retail Banker I - 657 Conchester Highway, Boothwyn, PA (Full Time)

TD Bank • Boothwyn, PA

1d • Onsite

About The Position

The Retail Banker I is a banking professional who brings TD’s relationship-driven banking experience to life by helping clients work toward their financial goals through personalized solutions. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while following risk and regulatory standards.

At a bank location, the Retail Banker engages clients through walk-in opportunities, lead management, and outbound outreach. The role uses goals-based discovery to understand client needs, explains relevant products and services—including features, benefits, and potential risks—and connects clients to appropriate solutions and partners. It also provides ongoing guidance about TD products, services, and digital capabilities, and engages clients about mortgage products and residential lending referrals.

The position is accountable for a welcoming, personalized client experience, resolving concerns or escalating them when necessary, and developing client relationships. It requires accurate documentation, sound risk awareness, compliance with policies and regulations, and collaboration with the team. The role includes completing training, sharing best practices, and contributing to a positive and inclusive work environment.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients on products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must meet applicable eligibility standards for employment with a covered financial institution and registration as a mortgage loan originator.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.
• Ability to perform the physical and cognitive activities described in the posting, including frequent sitting and standing, continuous multitasking and concentration, and occasional lifting and carrying.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire and deepen client relationships through walk-in engagement, lead management, and outbound outreach.
• Conduct meaningful, goals-based discovery to identify client needs and priorities.
• Explain relevant banking options, including their features, benefits, and potential risks, in clear and transparent language.
• Recommend personalized solutions and next steps, connecting clients with appropriate products, services, or partners.
• Set clear follow-up steps and provide ongoing guidance on TD products, services, and digital capabilities.
• Engage clients about mortgage products, accept mortgage inquiries, and refer clients for mortgage solutions or other residential lending activities.
• Provide a welcoming, personalized client experience and serve as the primary point of accountability for client concerns, resolving them where possible and escalating when required.
• Identify opportunities to acquire, retain, and grow client relationships while balancing client needs with risk and compliance requirements.
• Accurately capture client information, verify identification, maintain data integrity, and follow authentication, documentation, AML, and other regulatory standards.
• Identify discrepancies, material changes, or risk indicators and escalate them in accordance with policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices with the team, and collaborate with team members and partners.
• Participate in performance and development activities and contribute to a positive, inclusive work environment.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Online learning platform and mentoring programs
• Variable compensation or incentive awards may be available, generally through participation in an incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED