Retail Banker I - 1110 Street Road, Southampton, PA (Full Time)

TD Bank • Southampton, PA

23h • Onsite

About The Position

The Retail Banker I is a banking professional who delivers TD’s relationship-driven banking experience by helping clients pursue financial goals with personalized solutions that support their financial well-being. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution, while complying with risk and regulatory standards.

Working in a bank location, the Retail Banker engages clients through walk-in opportunities, lead management, and outbound outreach. The role involves discovering client needs, explaining relevant products and services clearly—including features, benefits, and potential risks—and connecting clients to appropriate solutions, services, or partners. The banker provides ongoing guidance on TD products, services, and digital capabilities, and engages with clients about mortgage products, including accepting inquiries and referring clients for residential lending solutions.

The position also serves as an accountable point of contact for client concerns, resolving issues where possible and escalating them when needed. It requires accurate documentation, sound risk judgment, compliance with policies and regulations, and collaboration with colleagues and partners. The role includes required training, ongoing development, and participation in team performance and development activities.

Requirements

• High school diploma or GED, or equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Eligibility for employment with a covered financial institution under Regulation Z standards.
• Eligibility for registration as a registered mortgage loan originator with the NMLS under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required statements or certifications regarding government-agency findings.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire and deepen client relationships through walk-in engagement, lead management, and outbound outreach.
• Conduct meaningful, goals-based discovery to understand client needs and priorities.
• Explain relevant banking options, including features, benefits, and potential risks, in clear and transparent language.
• Provide personalized solutions and next steps by connecting clients with appropriate products, services, or partners.
• Establish follow-up and reinforce client relationships to support long-term financial progress.
• Educate clients about TD products, services, and digital capabilities to simplify everyday banking and support financial wellness.
• Engage clients on mortgage products, accept mortgage inquiries, and refer clients for mortgage solutions or other residential lending activities.
• Deliver a welcoming, personalized client experience and resolve client concerns end-to-end where possible, escalating issues when needed.
• Identify opportunities to improve client outcomes and grow acquisition, retention, and relationships at the bank location.
• Maintain accurate client information and documentation, follow authentication standards, and comply with policies, AML laws, and regulatory requirements.
• Identify discrepancies, material changes, or risk indicators and escalate them appropriately.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices with the team; collaborate with colleagues and partners.
• Contribute to a positive, inclusive work environment and participate in performance and development activities.

Benefits

• Base salary and variable compensation or incentive awards, including potential eligibility for cash and/or equity incentive awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring programs, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED