Retail Banker I - 657 Conchester Highway, Boothwyn, PA (Full Time)

TD • Boothwyn, PA

3d • $23 - $29 • Onsite

About The Position

The Retail Banker I is a banking professional who brings TD’s relationship-driven banking experience to life by helping clients pursue their financial goals through personalized solutions. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while meeting risk and regulatory standards.

Based at a bank location, the Retail Banker I engages walk-in clients, manages leads, and conducts outbound outreach. The role discovers client needs, explains relevant products and services—including features, benefits, and potential risks—and connects clients with appropriate solutions and partners. It also provides ongoing guidance on TD products, services, and digital capabilities, supports mortgage inquiries and referrals, and ensures accurate documentation and compliance.

The position includes required job-related training and registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required. It requires satisfactory criminal background and credit report checks and eligibility under applicable requirements for loan and mortgage loan originators. The physical requirements include frequent sitting and standing; occasional walking, domestic travel, lifting and carrying items under and over 25 pounds, and other listed movements; and continuous sedentary work, multitasking, operation of standard office equipment, concentration, and reading, writing, and comprehension tasks.

Requirements

• High school diploma or GED, or equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients on products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active NMLS registration as required for the role.
• Eligibility for employment with a covered financial institution under applicable Regulation Z standards.
• Eligibility for NMLS registration as a registered mortgage loan originator under the SAFE Act and applicable regulations.
• Satisfactory criminal background check and credit report check, and required statements or certifications regarding administrative, civil, or criminal findings by a government agency or authority.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire clients at a bank location through walk-in opportunities, lead management, and outbound outreach.
• Engage clients through meaningful, goals-based discovery to understand their needs and priorities.
• Explain relevant banking options, including features, benefits, and potential risks, in clear and transparent language.
• Provide personalized solutions and next steps by connecting clients to appropriate products, services, or partners.
• Execute accurately, establish follow-up, and reinforce client relationships to support long-term financial progress.
• Educate clients on TD products, services, and digital capabilities and provide ongoing guidance.
• Build client relationships through consistent, personalized interactions.
• Engage clients on mortgage products, accept mortgage inquiries, and refer clients for mortgage solutions or other residential lending activities.
• Follow policies, procedures, and regulatory requirements; maintain accurate documentation and risk awareness.
• Serve as the primary point of accountability for client concerns, resolving issues where possible and escalating when needed.
• Identify opportunities to deepen client relationships and improve client outcomes while balancing client needs with risk and compliance requirements.
• Verify client identification, maintain data integrity, and follow authentication and documentation standards, including AML requirements.
• Identify discrepancies, material changes, or risk indicators and escalate appropriately.
• Complete required training, strengthen risk and compliance knowledge, share best practices, and collaborate with team members and partners.
• Contribute to a positive, inclusive work environment and participate in performance and development activities.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development.
• Reward and recognition.
• Base salary and variable compensation or incentive awards, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED