Seasonal Retail At Your Service Associate, South Park

Macy's • San Antonio, TX

1d

About The Position

As an At Your Service Center Colleague at Macy’s, you help deliver a seamless, personalized shopping experience by supporting Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while meeting Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, a customer-first mindset, and flexibility in a fast-paced environment. You welcome and assist customers, support sales and loyalty goals, use the systems needed to complete transactions, and help keep service and shopping areas clean, organized, and inviting. The position requires flexible availability, including nights, weekends, and holidays; schedules depend on business needs and colleague availability. The posting identifies this role as seasonal. Physical requirements include talking, lifting, constant movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders. Colleagues must be able to stand for at least two consecutive hours and lift at least 25 pounds. The role also requires close vision, color vision, depth perception, focus adjustment, and frequent use of computers and other technology.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors and to read and understand employment policies and safety procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges and share loyalty benefits and credit account opportunities.
• Enjoyment of meeting people, learning about them, and sharing information.
• Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
• Comfort using electronic devices.
• Ability to talk, lift, move constantly, stand, reach, stoop, kneel, crouch, and climb ladders; stand for at least two consecutive hours and lift at least 25 pounds.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store, merchandise returns, order pickups, and other assigned tasks.
• Assist customers with total store fulfillment, including BOPS, and complete transactions using required systems.
• Welcome customers with genuine hospitality and provide friendly, personalized service.
• Keep the collection, pickup, return, and shopping areas clean, organized, and shoppable; recover merchandise as needed.
• Complete BOPS orders and curbside deliveries in a timely manner.
• Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and support the team in engaging customers.
• Share loyalty program benefits, work toward sales goals, and help acquire new customers by opening credit accounts.
• Collaborate with colleagues and contribute to individual and store results.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed