Seasonal Retail At Your Service Associate, Park Meadows
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced setting. You welcome and assist customers, contribute to total-store fulfillment, use the systems needed to complete transactions, and help keep pickup and return areas clean, organized, and ready for customers. You support timely BOPS order completion and curbside delivery, promote loyalty benefits, contribute to sales goals, and collaborate with colleagues to deliver strong customer and store results. Schedules may include days, evenings, nights, weekends, and holidays, depending on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities, with the ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store orders, merchandise returns, order pickups, and other assigned tasks.
- Welcome customers and provide friendly, personalized service.
- Assist with total-store fulfillment and ensure the customer pickup experience is friction-free.
- Use required systems to complete transactions and organize the collection area.
- Complete BOPS orders in a timely manner and support curbside delivery.
- Recover merchandise and keep pickup and return areas clean and organized.
- Share loyalty program benefits and help acquire customers by opening credit accounts.
- Work toward daily sales goals and support team and store results.
- Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
- Collaborate with colleagues and contribute to a welcoming, shoppable store environment.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
