Seasonal Retail At Your Service Associate, University Park Mall
About The Position
As an At Your Service Center Colleague, you support activities that create a seamless, personalized shopping experience, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Colleagues may work a variety of shifts, including nights, weekends, and holidays. The position involves welcoming and assisting customers, supporting total-store fulfillment, using the systems needed to complete transactions, and keeping pickup and return areas clean, organized, and ready for customers. Colleagues help complete BOPS orders and curbside deliveries, recover merchandise, share loyalty program benefits, work toward sales goals, and collaborate with teammates to deliver positive customer experiences.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Resourcefulness, adaptability to changing priorities, and ability to work independently as well as with a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including BOPS, merchandise returns, order pickups, and other assigned tasks.
- Welcome customers with genuine hospitality and assist with their needs throughout the store fulfillment process.
- Use required systems and electronic devices to complete transactions and organize the customer pickup area.
- Ensure timely completion and curbside delivery of BOPS orders.
- Recover merchandise and keep the shopping, pickup, and return areas clean, organized, and inviting.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward sales goals and contribute to individual and store results.
- Collaborate with colleagues and support the team in serving customers and the community.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
