Seasonal Retail At Your Service Associate, Mall at Rockingham Park

Macy's•Salem, NH

5h•$17 - $20•Onsite

About The Position

As an At Your Service Center Colleague, you support a seamless and personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. You help customers, support sales goals and loyalty initiatives, and maintain a clean, organized, inviting shopping and service area. Flexibility is important, including availability for nights, weekends, and holidays. At the At Your Service area, you welcome customers with genuine hospitality, assist with total-store fulfillment, use the systems needed to complete transactions, and keep the collection area organized for a smooth pickup experience. You recover merchandise, maintain clean pickup and return areas, and complete BOPS orders and curbside deliveries in a timely manner. You also share loyalty program benefits, thank customers, and collaborate with colleagues to deliver strong individual and store results. The position involves frequent use of computers and other technology, including handheld equipment and cash registers. Physical duties include talking, lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders. Colleagues must be able to stand for at least two consecutive hours and lift at least 25 pounds. The role also requires close vision, color vision, depth perception, and focus adjustment.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules or procedures in English.
Ability to make prompt, sound decisions to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds; ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Support At Your Service activities, including BOPS, merchandise returns, order pickups, and other assigned tasks.
Welcome and assist customers with genuine hospitality and personal engagement.
Assist with all aspects of total-store fulfillment and complete transactions using required systems.
Keep the collection, pickup, return, and surrounding shopping areas clean, organized, and shoppable.
Complete BOPS orders and curbside deliveries in a timely manner.
Share loyalty program benefits and help acquire customers by opening credit accounts.
Work toward sales goals and support individual and store results.
Collaborate with colleagues and help maintain a positive, customer-focused service environment.
Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice