Seasonal Retail At Your Service Associate, Biltmore Fashion Park
About The Position
As an At Your Service Center Colleague, you support activities including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Associates help create personalized shopping experiences through hospitality, selling, teamwork, and maintaining a clean, organized, inviting shopping and service area. The position requires flexibility, including availability for nights, weekends, and holidays.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goals and share loyalty benefits, including opening credit accounts.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Welcome customers and build relationships through friendly, personalized service and genuine hospitality.
- Support total-store fulfillment, including Buy Online Pickup In Store, order pickups, returns, and other At Your Service activities.
- Use the systems needed to complete transactions and keep the collection area organized for a smooth pickup experience.
- Complete BOPS orders and curbside delivery in a timely manner.
- Recover merchandise and keep pickup and return areas clean, organized, and shoppable.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Share loyalty program benefits, help acquire customers by opening credit accounts, and work toward daily sales goals.
- Support colleagues through honest, caring collaboration and contribute to individual and store results.
- Use electronic devices and register systems to process customer transactions.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
