Seasonal Retail At Your Service Associate, Chandler Fashion Center
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Colleagues work a variety of shifts, including nights, weekends, and holidays, and help keep shopping and service areas clean, organized, and inviting. The position involves welcoming customers, supporting total-store fulfillment, completing transactions using the required systems, organizing the pickup area, recovering merchandise, and ensuring timely order completion and curbside delivery. Colleagues help customers learn about loyalty benefits, work toward sales goals, and collaborate with teammates to deliver strong customer and store results.
Requirements
- Flexible availability for days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability and willingness to meet daily sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store orders, merchandise returns, order pickups, and other assigned tasks.
- Welcome customers and provide genuine, personalized service in the At Your Service area.
- Assist with total-store fulfillment and use the systems needed to complete transactions.
- Keep the collection and pickup areas organized and provide a friction-free customer pickup experience.
- Recover merchandise and keep pickup and return areas clean and shoppable.
- Complete BOPS orders in a timely manner and provide curbside delivery.
- Share loyalty program benefits, help acquire new customers by opening credit accounts, and support daily sales goals.
- Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
- Collaborate with colleagues and contribute to a positive, supportive team environment.
- Maintain regular, dependable attendance and punctuality.
- Use electronic devices, computers, handheld equipment, and cash registers to perform job functions.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
