Seasonal Retail At Your Service Associate, Biltmore Fashion Park

Macy's•Phoenix, AZ

1d•Onsite

About The Position

Macy’s is hiring an At Your Service Center Colleague to deliver a seamless, personalized shopping experience and support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks. The role requires a customer-first mindset, strong multitasking and problem-solving skills, attention to detail, and flexibility in a fast-paced retail environment. Associates uphold Macy’s service standards, help customers, pursue sales goals, and keep the shopping and service areas clean, organized, and inviting. Associates welcome customers with genuine hospitality, assist with total store fulfillment, use the systems needed to complete transactions, and keep the collection area organized. They help ensure timely BOPS order completion and curbside delivery, recover merchandise, and maintain clean pickup and return areas. They also share loyalty program benefits, support credit-account acquisition, and collaborate with colleagues to improve customer and store results. Schedules depend on business needs and colleague availability. Full-time colleagues are typically scheduled 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week. Weekend shifts are part of all schedules, and the role may include days, evenings, nights, weekends, and holidays.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to make prompt, sound decisions in real time to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
Comfort handling electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
Assist customers with all aspects of total store fulfillment, including buy online and pickup in store.
Use the systems and equipment needed to complete transactions.
Keep the customer pickup collection area organized and make the pickup experience friction-free.
Ensure timely completion and curbside delivery of BOPS orders.
Recover merchandise and keep pickup and return areas clean and shoppable.
Welcome customers, provide genuine hospitality, and build customer relationships through friendly, personal conversations.
Share loyalty program benefits and help acquire new customers by opening credit accounts.
Work collaboratively with colleagues to support customers and communities and achieve individual and store results.
Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and work toward daily sales goals.
Maintain regular, dependable attendance and punctuality.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.