Seasonal Retail At Your Service Associate, Paramus Park

Macy's•Paramus, NJ

1d•Onsite

About The Position

The At Your Service Center Associate supports a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while meeting Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, flexibility, and a customer-first approach in a fast-paced retail environment. Associates help keep the shopping and service areas clean, organized, and inviting, and contribute to sales goals and positive customer experiences through genuine hospitality.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to make prompt, sound decisions in real time to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
Comfort using electronic devices and technology.
Ability to meet daily sales goal challenges.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Welcome customers with genuine hospitality and build relationships through friendly, personal conversations.
Assist customers with total store fulfillment, including Buy Online Pickup In Store orders, order pickups, returns, and curbside delivery.
Use the systems and equipment needed to complete customer transactions and fulfillment tasks.
Keep pickup and return areas clean, organized, and ready for customers; recover merchandise and maintain a shoppable space.
Complete customer pickups and curbside delivery of BOPS orders in a timely manner.
Share loyalty program benefits, help acquire new customers by opening credit accounts, and work toward daily sales goals.
Review sales goals, learn about new arrivals and top-selling items, and stay current on trends and promotions.
Collaborate with and support teammates to serve customers and the community.
Follow employment policies and safety rules and procedures.
End customer interactions with a sincere thank-you and ensure customers have what they need.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice