Retail - Associate - Seasonal

SSA Group • Oakland, CA

12d

About The Position

SSA is hiring seasonal Retail Associates for the Glowfari season. Team members should be available for evening shifts, primarily from 4:00 PM to 9:30 PM, from November through January. The role supports retail operations and guest service at a cultural attraction, helping deliver a seamless and memorable experience. The position reports to Retail Supervisor(s), the Assistant Retail Operations Manager, and the Retail Operations Manager.

Retail Associates serve guests, replenish and merchandise products, maintain organized and clean sales areas, and support cash handling. They also follow company and client guidelines, including sustainability and conservation efforts, and contribute to community engagement. Previous experience is not required; all education backgrounds are eligible.

Requirements

• Strong interpersonal and communication skills.
• Ability to thrive in a team environment while also working independently, with flexibility in a fast-paced environment.
• Demonstrated ability to understand and implement written and verbal instructions.
• Basic computer skills, including familiarity with POS systems and Excel.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as required.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Responsibilities

• Fulfill guests’ needs quickly and efficiently.
• Notify retail leadership promptly when item quantities are low or when guests make special requests.
• Work with the warehouse team to pull and fill items as needed.
• Relay relevant customer comments directly to a supervisor.
• Maintain a clean, safe, and organized work environment and uphold company policies and procedures.
• Perform SSA EXTRA Guest Service steps to create a memorable experience for guests and clients.
• Check and neatly, accurately, and promptly stock supplies in counter areas, floor displays, floor stands, and cabinets.
• Clean tables, chairs, and equipment as needed, and keep counter and floor service areas clean and free of debris.
• Maintain a balanced cash drawer when assigned.
• Merchandise products to maximize sales and increase sales through promotional items or suggestive selling.
• Support the unit’s sustainability and conservation efforts, understand how they apply to business operations, and help teach unit staff as needed.
• Support community efforts through hiring, engagement activities, and opportunities to give back.
• Perform other related duties and tasks as assigned.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed