Seasonal Retail Associate

SSA Group • Dallas, TX

10d • Onsite

About The Position

SSA at the Dallas Zoo is hiring seasonal Retail Associates for November 4, 2026 through January 6, 2027. Candidates should have open availability and be able to work evenings for Zoo Lights, which runs until 10 p.m. Scheduling is flexible, provided availability needs are communicated during the interview. The Retail Associate helps guests, maintains and stocks retail areas, supports sales, handles assigned cash-drawer duties, and contributes to a clean, safe, organized, and welcoming operation. The role also supports company and client sustainability, conservation, inclusion, and community-engagement efforts.

SSA partners with cultural attractions to provide hospitality experiences across admissions, culinary, and retail. Its approach, called 452 Hospitality, emphasizes people, innovation, and operational intelligence to create memorable moments for guests and clients.

Requirements

• Strong interpersonal and communication skills.
• Ability to thrive in a team environment while also working independently, and flexibility in a fast-paced environment.
• Ability to understand and carry out written and verbal instructions.
• Basic computer skills, including familiarity with POS systems and Excel.
• Ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as needed; ability to perform the stated job functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• Open availability, including the ability to work Zoo Lights evenings until 10 p.m.

Responsibilities

• Fulfill guests’ needs quickly and efficiently.
• Inform retail leadership promptly when item quantities are low or when there is a special request.
• Work with the warehouse team to pull and fill items as needed.
• Relay relevant customer comments directly to a supervisor.
• Maintain a clean, safe, and organized work environment and uphold company policies and procedures.
• Perform the steps of SSA EXTRA Guest Service to provide a memorable experience for each guest and client.
• Check and stock supplies in counter areas, floor displays, floor stands, and cabinets neatly, accurately, and promptly.
• Clean tables, chairs, and equipment as needed; keep counters and floors in work or service areas clean and free of debris.
• Maintain a balanced cash drawer when assigned.
• Merchandise products to maximize sales and increase sales through promotional items or suggestive selling.
• Support company and client sustainability and conservation guidelines, and share knowledge of these efforts with unit staff as appropriate.
• Support community efforts through hiring, engagement activities, and opportunities to give back.
• Perform other related duties and tasks as assigned.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements: age 21 or older, one year of employment, 1,000 hours worked, and enrollment during an open enrollment period.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual terms vary by location.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed