Retail Associate

Tyndale•Warfield, TX

10d•Onsite

About The Position

Tyndale is seeking a friendly, dependable Retail Associate to help customers shop Tyndale’s flame-resistant and everyday apparel, provide knowledgeable product recommendations, process purchases, and keep the store organized, stocked, and ready for customers. This role is suited to someone with retail or customer service experience who enjoys working with people, learning about products, and contributing to a customer-focused team. The position works a staggered 8-hour shift Monday through Friday between 8:00 AM and 6:00 PM, plus a 6-hour Saturday shift from 10:00 AM to 4:00 PM. Weekday start and end times vary according to store scheduling needs. Work is performed primarily in a climate-controlled retail apparel store, with frequent interaction with customers, coworkers, and management. The role involves regular use of point-of-sale equipment, payment systems, computers, telephones, and other standard retail equipment. Duties may include opening or closing the store and, at times, working as the sole employee on location in accordance with company procedures. The position requires standing and walking for most of the shift, routine bending, reaching, and handling merchandise, and lifting, carrying, moving, and positioning merchandise and shipment cartons weighing up to 40 pounds.

Requirements

At least 1 year of retail or customer service experience.
Strong customer service and interpersonal skills, including the ability to build rapport and communicate professionally with customers and coworkers.
Ability to learn Tyndale’s products, understand technical product features, and make appropriate recommendations based on customer needs.
Ability to accurately handle cash and credit card transactions and follow cash-control and loss prevention procedures.
Ability to use or quickly learn point-of-sale, payment, and other retail systems.
Strong attention to detail and ability to stay organized and manage multiple priorities in a fast-paced, customer-facing environment.
Ability to work the required schedule, including staggered weekday shifts and Saturdays.
Ability to stand and walk for most of the shift, bend, reach, handle merchandise, and lift, carry, move, and position merchandise and shipment cartons weighing up to 40 pounds.

Responsibilities

Greet customers, understand their needs, answer questions, and help them select appropriate flame-resistant and non-flame-resistant products.
Build customer relationships and support store sales through product recommendations, upselling, and alternative suggestions when appropriate.
Process customer purchases accurately using point-of-sale and payment systems, including cash and credit card transactions.
Keep the store clean, organized, stocked, and customer-ready by replenishing merchandise, maintaining displays, and completing routine store upkeep.
Receive and unpack shipments, organize merchandise, and stock the sales floor and stock areas to maintain product availability.
Follow established safety, loss prevention, cash-handling, and store operating procedures.
Support store opening and closing responsibilities as assigned.
Communicate effectively with customers, coworkers, and management, and help resolve or appropriately escalate customer and operational concerns.
Assist with other store operations as needed to support the team and customer experience.