Retail Associate-PT

Land Of Lincoln Goodwill Industries•Chatham, IL

About The Position

Retail Associates represent LLGI’s mission to customers and the community by handling donated goods and supporting store operations. Duties may include collecting donations at the door; inspecting, sorting, pricing, processing, transporting, and merchandising goods; completing register transactions; maintaining the sales floor; and performing housekeeping tasks. Associates may be assigned to different store functions and are expected to provide customer-focused service, work with integrity and a positive attitude, operate with minimal supervision, and contribute to production and sales goals. The role requires following LLGI procedures and safety guidelines and maintaining the confidentiality of operational, financial, and personnel information. The position operates in a light industrial or warehouse environment with exposure to heat, cold, and potential allergens. It involves frequent physical activity, including lifting and moving items, pushing and pulling carts and racks, standing for extended periods, and sorting and hanging clothing or placing housewares on shelves.

Requirements

Must be at least 16 years of age.
Basic math skills.
Ability to communicate information clearly verbally and interact respectfully with people with disabilities and a diverse population, protecting dignity, privacy, and confidentiality.
Ability to work independently while contributing to a team environment.
Professionalism, integrity, appropriate business conduct, and ethical behavior.
Ability to follow LLGI policies and procedures and embrace its mission, vision, and values.
Ability to consistently attend work and arrive on time on scheduled workdays.
Ability to lift or move up to 50 pounds safely, including items on shelving fixtures up to 10 feet high.
Ability to push and pull clothing racks holding up to 100 pieces and weighing at least 150 pounds, and wheeled carts averaging 150 pounds.
Ability to bend and reach into gaylords up to 5 feet high; stand for long periods; and perform extended periods of stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, and pulling.
Manual dexterity to operate cash registers and tagging equipment and to fasten and unfasten buttons, snaps, and zippers.
Visual acuity to assess donated items for quality and ability to identify undesirable odors in donations.
Ability to work in an environment with heat, cold, and potential allergens including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair.

Responsibilities

Provide excellent customer service to customers, donors, and other stakeholders.
Perform register transactions accurately and maintain register stock according to standards.
Follow housekeeping standards and perform janitorial duties as assigned.
Pull, price, rotate, size, and hang clothing; merchandise and recover the sales floor; and maintain product levels and store organization.
Follow sales-floor procedures, maintain quality, and correct quality problems.
Accept, unload, and process donations at the door using GRATIS; maintain daily donation records; and perform opening and closing donation-door procedures.
Unload, inspect, sort, grade, price, and process donated goods according to current LLGI SOPs and place them in appropriate bins or staging areas.
Load and unload trailers and straight trucks according to standards.
Transport stock between workstations and place products in appropriate containers for the sales floor.
Pull products from the sales floor to meet specifications before transferring them to the warehouse.
Manage time and take accountability for completing duties efficiently and meeting production goals and quotas.
Work with team members and assist processors by exchanging full equipment for empty equipment.
Help price furniture and move it from the donation door directly to the sales floor when appropriate.
Assist with cutting cardboard and filling cardboard gaylords.
Follow LLGI safety guidelines, policies, and procedures; maintain professionalism, integrity, and ethical behavior; and protect confidential information.
Perform other duties as assigned.