Retail Associate - Seasonal
About The Position
Rhoback is hiring a seasonal, part-time Brand Associate to join its opening team. The Brand Associate is the face of Rhoback in the store, welcoming customers, learning about their needs, and helping them find appropriate products through personalized recommendations and styling suggestions. The role contributes to sales goals, store presentation, and daily operations, while representing the brand through product knowledge, attitude, appearance, and energy. The associate supports customers with fitting rooms, product availability, and special requests; processes transactions, returns, and exchanges; and handles concerns professionally, escalating them to a manager when needed. The role also involves maintaining visual merchandising standards, replenishing and organizing inventory, keeping the sales floor, fitting rooms, and stockroom clean and safe, and supporting promotions, events, and other store initiatives. Additional duties may be assigned or changed to support business needs and professional growth.
Requirements
- Genuine passion for helping people and making customers feel welcome.
- Outgoing personality, positive attitude, and authentic enthusiasm for the Rhoback brand.
- Ability to work independently and as part of a team.
- Basic familiarity with point-of-sale systems; Shopify POS familiarity is a plus.
- Effective verbal communication skills.
- Flexibility to work evenings, weekends, and holidays.
- Willingness to take on varied tasks as business needs require.
- Ability to stand and walk for up to 8 hours and periodically lift up to 40 lbs., with or without reasonable accommodation.
- 1–2 years of retail, hospitality, or customer service experience preferred.
Nice To Haves
- Retail sales experience.
- Visual merchandising experience.
- Familiarity with Rhoback products and customer base.
- Passion for an active, healthy lifestyle.
- Shopify POS familiarity.
- 1–2 years of retail, hospitality, or customer service experience preferred.
Responsibilities
- Greet customers warmly and engage in conversations to understand their needs, lifestyles, and preferences.
- Provide personalized product recommendations and styling suggestions, and develop knowledge of product fabrics, fit, function, and brand story.
- Assist customers with fitting room needs, product availability, and special requests.
- Contribute to store sales goals through customer engagement, upselling, and relationship-building.
- Capture customer contact information when appropriate to support follow-up.
- Process cash and credit transactions, returns, and exchanges accurately and efficiently.
- Address customer concerns professionally and escalate them to a manager when needed.
- Maintain visual merchandising standards and keep displays full, folded, organized, and aligned with the Rhoback aesthetic.
- Support inventory tasks, including restocking, folding, and organizing products on the sales floor and in the stockroom.
- Keep the sales floor, fitting rooms, and stockroom clean, organized, and safe.
- Support store promotions, events, and initiatives.
- Represent the Rhoback brand through attitude, appearance, product knowledge, and energy.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
