Retail Associate, Yonkers, The Westchester Mall

The Black Tux • White Plains, NY

23h • $18 - $21 • Onsite

About The Position

The Retail Associate helps customers look and feel their best for special events by providing personalized fitting appointments, styling guidance, and support using The Black Tux’s platform to coordinate outfits for groups. The role supports customers from initial look planning through checkout, creating a smooth showroom experience and helping customers make confident purchase decisions. Associates contribute to individual and team sales goals while maintaining an inviting, organized showroom and collaborating with teammates.

Requirements

• Weekend availability is required.
• Comfort standing and moving around the showroom for extended periods, including bending, reaching, stretching, and walking.
• Customer-focused, with an interest in styling and event coordination and attention to detail.
• Confident consultative communication skills, including active listening and thoughtful guidance.
• Ability to identify sales opportunities, recommend add-ons, and close sales while maintaining a customer-first experience.
• Comfort using digital platforms to assist customers.
• Goal-oriented and motivated to meet and exceed sales targets.
• Team-oriented, accountable, receptive to feedback, and committed to continuous learning.
• Adaptable and solutions-driven, with the ability to assist multiple customers and manage event setups at once.
• Kind, collaborative, creative, humble, inclusive, and respectful, with a strong sense of ownership and accountability.

Nice To Haves

• Prior retail, customer service, or sales experience.

Responsibilities

• Build rapport with customers by listening to their formalwear needs, understanding their event vision, and offering suitable solutions.
• Use product knowledge and brand storytelling to guide customers through styling and fit with a sales-driven approach.
• Learn about customers’ lifestyles and future events to identify formalwear ownership opportunities, repeat needs, and ways to build lasting relationships.
• Conduct fitting appointments and advise customers on fabrics, accessories, and event aesthetics.
• Support customers from look conception through checkout to provide a seamless experience and encourage conversion and event participation.
• Help customers use the online platform to set up events, coordinate group looks, and manage group orders, exchanges, and adjustments.
• Adapt sales techniques to customers’ communication styles and resolve challenges with a solution-oriented mindset.
• Meet individual and team sales goals by providing an engaging, consultative showroom experience.
• Maintain showroom presentation and organization.
• Collaborate with teammates to support accountability, teamwork, and continuous learning.
• Stay informed about products and styling trends.

Benefits

• Paid company-recognized holidays in accordance with the holiday pay policy.
• No adjusted hours on Black Friday.
• Employee engagement and cultural events.
• Discounts on garment rentals and purchases for the employee, their partner, and friends and family.
• Annual compensation process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed