Retail Associate – Photography & Guest Experience (Seasonal)
About The Position
The Retail Associate works at the Napa Valley Wine Train, welcoming and assisting guests in the station’s retail lobby before and after their train experiences. The role combines guest service, retail sales, photography, photo-order processing, and coffee and wine service. The associate photographs guests, operates digital photo-printing equipment, helps guests choose and purchase photos, and works across the wine and gift shop, coffee station, and photo station. This is a seasonal position with part-time or full-time scheduling based on operational needs and guest volume. Weekend availability is required; the schedule may include weekends, holidays, and evenings.
Requirements
- Must be at least 18 years of age.
- Availability to work weekends is required.
- Strong customer service and communication skills.
- A friendly, professional demeanor and passion for creating memorable guest experiences.
- Ability to work in a fast-paced environment while managing multiple tasks.
- Ability to work a seasonal part-time or full-time schedule during the operating season.
- Ability to lift 25–50 pounds regularly.
- Ability to stand and/or sit for extended periods and remain at a POS or photo station for prolonged periods.
- Ability to stand, walk, and move throughout the shift.
- Ability to operate photography and digital-printing equipment.
Nice To Haves
- Photography experience, including taking guest photos, processing images, and working with digital cameras or photography equipment.
- Photography, photo sales, or photo-printing experience.
- Retail sales and customer service experience.
- Familiarity with POS systems and retail operations.
- Some wine knowledge and ability to make recommendations.
- Experience operating digital photo printers or processing photo orders.
- Coffee, beverage-service, or hospitality experience.
Responsibilities
- Welcome and assist guests in the station’s retail lobby before and after their Wine Train experiences.
- Photograph guests and capture memorable moments during their visit.
- Provide a friendly, professional photography experience.
- Operate digital photo-printing equipment and accurately process photo orders.
- Assist guests with photo selections and purchases.
- Maintain photography equipment, organize supplies, and restock printing materials as needed.
- Drive wine and merchandise sales through exceptional customer service.
- Engage with guests in a friendly, knowledgeable, and professional manner.
- Accurately process sales transactions using a POS system and follow cash-handling and transaction procedures.
- Price, ticket, stock, and replenish merchandise and displays.
- Prepare and serve beverages while operating the coffee and wine bar station.
- Maintain clean, organized, and well-stocked work areas.
- Support team members across retail, photography, and beverage service as business needs require.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
