Retail Associate (PT) - Bilingual Preferred

Red Wing Shoe Company•Upland, CA

5d•Onsite

About The Position

Promote and support Red Wing Shoe Company’s high-quality brand image through professional selling, customer loyalty, and long-lasting customer relationships. The role uses the Ultimate Fit Experience (UFX) to help customers find appropriate products, sells premium footwear and accessories, and provides conscientious customer service. It also supports the daily operations and presentation of the retail store while maintaining product knowledge, safety, and company standards.

Requirements

High school diploma/GED or equivalent work experience.
1–2 years of relevant experience.
Results-oriented approach.
Effective written and verbal communication skills.
Ability to use computers.
Ability to lift 50 pounds, bend or squat to lace shoes, lift overhead, twist, climb a ladder, and stand for long periods.
Ability to perform housekeeping duties, including vacuuming, mopping and waxing floors, washing windows, using disinfectant chemicals, handling trash and recycling, and installing or maintaining furniture, fixtures, and displays.

Nice To Haves

Bilingual Spanish skills preferred.
Thorough knowledge of Red Wing Shoe Company’s mission, values, and organizational structure.
Profit and loss knowledge.
Curiosity and passion for new ideas, with an interest in driving growth.
Problem-solving skills.
Retail footwear knowledge.

Responsibilities

Guide each customer through Red Wing Shoe Company’s Ultimate Fit Experience.
Recommend appropriate accessories and educate customers about their benefits.
Generate industrial sales leads.
Achieve and exceed daily productivity and sales goals.
Maintain the sales floor presentation, store signage, and housekeeping standards.
Maintain proficiency in product knowledge, technical standards, and operating standards through continuous learning.
Maintain a safe and healthy work environment by following organizational standards and legal regulations.
Provide direct support in the daily operations of the retail store.
Maintain knowledge of the company’s electronic communication software to obtain necessary information.
Establish, follow, and enforce organizational quality system standards to maintain quality service.
Uphold Red Wing Shoe Company’s core values and policies.
Perform additional duties as required and build collaborative relationships with colleagues and other key contacts.