Seasonal Retail Associate

Ross Stores•Paducah, KY

5d•Onsite

About The Position

The Retail Associate helps ensure that customers have a positive shopping experience. The role includes greeting and assisting customers, supporting register transactions, maintaining a clean and organized store, presenting merchandise according to company standards, and following safety, loss prevention, cash-handling, and other store procedures. Associates may work in any area of the store as business needs require and may be assigned additional tasks to support customer service and operational goals.

Requirements

Communicate effectively with customers, associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
Perform basic mathematical calculations commonly used in retail environments.
Occasionally push, pull, and lift more than 25 pounds; associates working Stockroom shifts must regularly push, pull, and lift more than 20 pounds.
Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Spend up to 100% of working time standing, walking, and moving around the store.
Use store equipment, including PDTs, registers, and PCs, as required.
Use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Practice safe behaviors and help maintain a safe, secure shopping environment, including keeping emergency exits clear and correcting or reporting unsafe conditions.
Treat customers and fellow associates with respect and courtesy; greet customers, respond promptly to service calls, answer questions, assist with merchandise, and support register transactions.
Handle customer concerns courteously and involve Store Leadership when needed.
Represent and support the company brand and follow the company dress code.
Clean and maintain store, customer, and team areas, including sweeping, mopping, dusting, wiping surfaces, replenishing restroom supplies, and disinfecting high-touch areas.
Complete assigned sizing and recovery to maintain a neat, organized, and well-merchandised store.
Move newly received merchandise to the sales floor promptly and merchandise it according to company practices and presentation guidelines.
Follow loss prevention, merchandise protection, and Mark-Out-of-Stock policies, including required processing and leadership approvals.
Safeguard confidential information, cash, credit card information, and merchandise.
Follow policies for cash, check, charge card, refund, void, and offline transactions; handle bankable tenders accurately.
Execute store best practices efficiently and maximize productivity.
Use company recognition programs to acknowledge fellow associates.

Benefits

Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs
Associate Discount
Identity Protection
Associate Purchase Program
Benefit Hub Discount Mall
Employee Assistance Program
Commuter Benefits
401(k), subject to service requirements
Employee Stock Purchase Program
Ross Cares Fund
College Discounts
Sick Pay where legally required
Referral Bonuses
For eligible full-time associates: Medical, Dental, and Vision Health Insurance; Legal Insurance; Vacation Buy; Flexible Spending Account; Health Savings Account; Life/ADD Insurance; Long-Term Disability; enhanced maternity and parental leave; accrued vacation pay; and personal and company holidays
For eligible Store leadership and exempt Corporate and Buying Office roles: bonus based on individual and business performance