Seasonal Retail Associate

Duluth Trading Company•Ankeny, IA

12d•$15 - $16

About The Position

The Seasonal Retail Associate provides customer-focused service at Duluth Trading Company, following the company’s “Go for WOW!” standard by treating customers well and creating special experiences. The role involves building familiarity with the Duluth brand and its products, providing personalized assistance throughout the customer’s visit, and supporting store sales and operations. Associates also help maintain merchandise presentation, cleanliness, inventory flow, and accurate register transactions while following company policies and management direction.

Requirements

High school diploma or equivalent.
Authorized to work in the United States without sponsorship.
Customer-centric approach.
Takes pride in work and demonstrates ownership in the store.
Operates with integrity and trust.
Excellent communication and listening skills.
Collaborates and functions as part of a team.
Able to stand or walk for up to eight hours a day.
Able to frequently reach, bend, and twist below the waist and above the shoulders and perform repetitive hand-to-finger motions.
Able to frequently lift up to 20 pounds and occasionally lift up to 40 pounds, and push or pull up to 20 pounds.
Able to climb ladders, reach, and bend.
Able to work in temperatures ranging from 50 to 85 degrees, especially in stockroom areas.
Able to use a computer up to 60% of the workday.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Develop familiarity with the Duluth brand and product knowledge to provide friendly, solution-oriented customer service.
Provide personalized service throughout customer interactions, including greeting, fitting room assistance, and checkout.
Communicate sales and promotions effectively.
Capture customer email addresses according to company standards.
Respond proactively to customer concerns and provide positive resolutions.
Answer telephone calls courteously, provide store greetings and directions, and receive and fill customer orders.
Assist with receiving, processing, and replenishing merchandise.
Maintain merchandising, presentation, and display standards and keep the sales floor customer-ready.
Maintain cleanliness standards in the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
Process register transactions accurately and efficiently.
Adhere to company policies, procedures, and practices.
Perform other duties as directed by management.