Retail Associate/Stocker

Ross Stores•Green Bay, WI

About The Position

The Retail Associate is responsible for ensuring that customers have a positive shopping experience and for supporting store operations. The role involves greeting and assisting customers, maintaining a safe and clean store, keeping merchandise organized and properly presented, and following company standards and procedures. Associates may work in any area of the store as business needs require and may be asked to perform additional tasks to help achieve customer service and operational goals.

Requirements

Communicate effectively with customers, associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
Perform basic mathematical calculations commonly used in retail environments.
Use store equipment, including PDTs, registers, and PCs, as required.
Spend up to 100% of working time standing, walking, and moving around the store.
Regularly bend, squat, kneel, climb, carry, reach, and stoop.
Occasionally push, pull, and lift more than 25 pounds.
Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For stockroom shifts, regularly push, pull, and lift more than 20 pounds.

Responsibilities

Practice safe behaviors and maintain awareness on the sales floor to support a safe and secure shopping environment.
Keep emergency exits clear and promptly correct or report unsafe conditions to Store Leadership.
Treat customers and fellow associates with courtesy and respect, and represent the company brand professionally.
Assist customers with merchandise and questions, operate registers, respond promptly to service calls, and refer issues to Store Leadership when needed.
Greet customers throughout the store and thank them during register transactions.
Perform cleaning tasks, including sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
Maintain a professional appearance and comply with the company dress code.
Perform assigned sizing and recovery to keep the store neat, clean, organized, and merchandised to company standards.
Move newly received merchandise to the sales floor promptly and merchandise items according to company practices and monthly presentation guidelines.
Maintain familiarity with merchandise and brands to assist customers.
Follow loss prevention, merchandise protection, and Mark-Out-of-Stock policies and procedures.
Safeguard confidential information, cash, credit card information, and merchandise.
Follow procedures for cash, check, charge card, refund, void, and offline transactions, maintaining awareness and accuracy when handling bankable tenders.
Execute store best practices efficiently and minimize unnecessary steps and touches in work processes.