Retail Assistant Store Manager

Office Depot•Buffalo, NY

4d•$19 - $22•Onsite

About The Position

The Retail Assistant Store Manager at Office Depot helps drive store sales and service growth, build a vibrant sales culture, maintain visual and merchandising standards, and support freight and logistics activities. The role prioritizes client satisfaction, contributes to a customer-centric environment and local community engagement, and fosters a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Assistant Store Manager is a Key Carrier and leader on duty. Full-time Assistant Managers must also perform External Key Carrier duties, including opening and closing the store. The position requires a flexible schedule that may include evenings, weekends, and occasional holidays. Periodic comprehensive third-party background checks may be required.

Requirements

High school diploma or equivalent.
Basic computer skills and ability to use job-related technology and systems.
Advanced selling skills and a strong customer focus.
Leadership ability, including leading, coaching, motivating, and managing conflict.
Strong problem-solving and time-management skills, with the ability to plan, prioritize, and execute.
Excellent verbal and written communication skills and ability to collaborate as a team player.
Business acumen, accountability, results orientation, and sound decision-making.
Ability to work a flexible schedule that aligns with business needs, including evenings, weekends, and occasional holidays.

Nice To Haves

Bachelor’s degree in Business, Marketing, Retail, or a related field.
1–3 years of related experience; retail, sales, customer-facing, and/or supervisory experience is preferred.

Responsibilities

Partner with the management team to create memorable customer experiences and improve client satisfaction.
Ensure storewide execution of Office Depot selling techniques and sales training.
Help train and develop associates and foster a sales-focused environment.
Model exceptional customer service and product expertise.
Process merchandise accurately and efficiently according to procedures, deadlines, and visual merchandising standards.
Identify process improvements and implement plans to reduce waste and inefficiencies.
Assist the General Manager with guidance and coaching to improve associate performance.
Contribute to sales and profitability through initiatives focused on conversion, Average Order Value, and customer satisfaction.
Guide, direct, and provide ongoing training to store associates, including Print Services associates.
Lead training sessions on the business model and the full range of services offered to clients and customers.
Observe, coach, and give feedback to improve associate proficiency and build trust and brand loyalty.
Use independent judgment when providing the General Manager with input on associate performance, certifications, and competencies.
Maintain building and associate safety and security when other managers are absent.
Perform store opening and closing tasks, including activating and deactivating the alarm system, handling cash, and completing daily store balancing.
Ensure regular loss prevention compliance and fulfill duties associated with the External Key Carrier designation.
Perform other responsibilities as necessary.