Retail Assistant Store Manager

Office Depot • Katy, TX

3d • $14 - $24

About The Position

The Retail Assistant Store Manager at Office Depot helps drive sales and service growth, creates a vibrant sales culture, maintains visual and merchandising standards, and supports freight and logistics activities. The role prioritizes client satisfaction, helps lead a customer-centric store environment, engages with the local community, and fosters a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Assistant Store Manager is a Key Carrier and leader on duty. Full-time Assistant Managers must also perform External Key Carrier duties, including opening and closing the store. The position requires a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays. Periodic comprehensive third-party background checks may be required.

The role partners with store management to deliver memorable customer experiences, execute selling techniques and sales training, and develop associates. It supports operational excellence by processing merchandise accurately, maintaining visual standards, improving processes, and helping increase sales and profitability. The Assistant Store Manager provides ongoing guidance, training, coaching, and feedback to associates, including Print Services associates, and contributes input to the General Manager regarding associate performance, certifications, and competencies. External Key Carrier duties include protecting building and associate safety and security, opening and closing the store, operating the alarm system, handling cash, balancing the store, and supporting loss-prevention compliance.

The ODP Group offers competitive salaries, a benefits package that includes a 401(k), opportunities for career growth, and possible participation in an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent.
• Basic computer skills and the ability to use job-related technology and systems.
• Advanced selling skills and a strong customer focus.
• Ability to lead, coach, motivate, and manage conflict.
• Strong problem-solving and time-management skills, with the ability to plan, prioritize, and execute.
• Excellent verbal and written communication skills and the ability to collaborate and work as part of a team.
• Business acumen, accountability, drive for results, and sound decision-making.
• Positive, engaging, action-oriented, adaptable, and passionate about the company’s brand, products, services, and solutions.
• Ability to work a flexible schedule that includes evenings, weekends, and occasional holidays.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Retail, or a related field.
• 1–3 years of related experience; retail, sales, customer-facing, and/or supervisory experience is preferred.

Responsibilities

• Partner with the management team to drive memorable customer experiences and client satisfaction.
• Ensure that Office Depot selling techniques and sales training are executed across the store.
• Help create a sales-focused environment by training and developing associates.
• Model exceptional customer service and product expertise.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Assist the General Manager in guiding and coaching associates to improve performance.
• Contribute to sales and profitability improvements through initiatives focused on conversion, Average Order Value (AOV), and customer satisfaction.
• Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
• Facilitate training on the business model and the full range of services offered to clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Use independent judgment when providing the General Manager with input on associate performance, certifications, and competencies.
• Maintain building and associate safety and security when other managers are absent.
• Perform store opening and closing duties, including activating and deactivating the alarm system, handling cash, and balancing the store daily.
• Ensure regular loss-prevention compliance and fulfill External Key Carrier responsibilities.
• Perform other duties as necessary.

Benefits

• Competitive salaries.
• Benefits package including a 401(k).
• Opportunities to move and grow within the organization.
• Possible participation in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED