Retail Assistant Store Manager

Vuori•Tysons, VA

23d

About The Position

The Retail Assistant Store Manager helps the Retail Store Manager lead the retail sales team, model customer connection, and communicate Vuori’s brand values through product knowledge and an optimistic approach. The role encourages the team to uphold Vuori’s retail sales and customer experience standards, and leads daily store operations when the Store Manager is not present. The Assistant Store Manager supports sales and customer relationships, inventory and shipment processing, merchandising, store maintenance, and team management. The role also handles specified operational routines, including weekly restock reports and cycle counts, online returns and defective products, and maintaining organized backroom and display areas.

Requirements

Available to work morning and/or evening, 8-hour shifts, 5 days per week, including at least one weekend day.
Demonstrated punctuality and attendance, adhering to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer service expertise, including creating customer experiences, embracing the social aspect of sales, and handling customer concerns positively and proactively.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.
Willingness to lift and move products, equipment, and boxes weighing up to 30 lbs.
Willingness to stay active and move throughout the store during each shift.
Willingness to reach, bend, and use a step stool or ladder when needed.
Willingness to work in an environment with bright lights and music.
Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

Help lead the retail sales team and model customer connection and brand values through product knowledge and an optimistic outlook.
Work with the sales team to provide customers with a positive experience, take ownership of the sales floor, prepare fitting rooms, find sizes, and give knowledgeable feedback on merchandise style and fit.
Build customer relationships by discussing product details, new products, and replenishment, and inviting customers to events.
Stay informed about new and popular products and share product knowledge with customers and the team.
Lead day-to-day store operations when the Retail Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop product knowledge in fashion and activewear, lead projects while prioritizing customer experience, and communicate inventory needs.
Assist the Store Inventory Lead with shipment processing and inventory management.
Work with the Retail Store Manager on daily maintenance, sales strategy, community activities, and team management.
Lead daily store maintenance, including restocking, visual merchandising, and cleaning.
Follow protocol and safety standards when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to meet expectations for effort, punctuality, and role responsibilities.
Complete weekly manual restock and send a report to inventory management; complete weekly cycle counts and assist with weekly shipments.
Ensure store supplies are stocked and communicate supply needs monthly.
Process online returns and defective products as needed and ship them to the warehouse.
Ensure daily restock and destock tasks are handled, and help keep the backroom clean and bins organized.
Manage Aloha displays, refreshing and restocking them weekly; manage mannequin refreshes and check one-offs.
Ensure merchandising standards are maintained on the sales floor.