Retail Assistant Store Manager

Kendra Scott•Wilmington, NC

19d

About The Position

As a full-time Assistant Manager, you are the Store Manager’s right hand in developing and implementing the store’s business strategy and leading its brand experience. You train and coach the team to provide memorable guest experiences, achieve revenue targets, prioritize philanthropic impact, and deliver operational excellence. You and your team represent Kendra Scott’s culture positively.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Must be available to work at least 30 hours per week, including nights and weekends.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Previous experience leading functional teams in a retail management role.
Ability to multitask, attention to detail, and strong prioritization and time-management skills.
Ability to lead and develop teams and make a significant impact on others’ careers.
Strong connections with local media, nonprofit organizations, and other key partners to drive traffic and brand awareness.
Passion for Kendra Scott and the brand’s values of Family, Fashion, and Philanthropy.
Willingness to relocate long-term for career growth opportunities is strongly preferred.

Responsibilities

Model, teach, and coach WOW customer service and ensure guests feel welcome.
Drive sales and store productivity, build guest connections, and help develop short- and long-term business plans to meet key performance indicators.
Own a specific area of responsibility to positively impact store performance.
Motivate and inspire team members through feedback, recognition, teaching, and coaching; develop their skills and engagement.
Increase brand awareness through philanthropy and community initiatives, help achieve event and giveback goals, and acquire new customers through traffic-driving efforts.
Demonstrate integrity, follow company policies and procedures, and ensure audit and shrink results meet Asset Protection Standards.
Communicate clearly, provide ongoing performance feedback, listen actively, and encourage diverse opinions and ideas.
Adapt to different areas of the business, apply prior learning, and remain curious and flexible.
Collaborate and promote idea sharing, mutual accountability, trust, and commitment.
Use reporting and daily sales trends to make timely business decisions and achieve store financial goals.
Take responsibility for personal and team actions and decisions, and address challenges with urgency and sound judgment.