Retail Assistant Store Manager

Kendra Scott•Kansas City, MO

13d

About The Position

The Retail Assistant Store Manager is a full-time leadership role supporting the Store Manager in developing and implementing the store’s business strategy and leading its brand experience. The Assistant Manager trains and coaches team members to provide memorable guest experiences, achieve revenue targets, support philanthropic efforts, and maintain operational excellence. The role also represents Kendra Scott’s culture and values, including Family, Fashion, and Philanthropy.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Must be available to work at least 30 hours per week, including nights and weekends.
Bachelor’s degree or equivalent work experience.
Previous experience leading functional teams in a retail management role.
Ability to multitask, maintain attention to detail, set priorities, and manage time effectively.
Ability to lead and develop teams.
Strong connections with local media, nonprofit organizations, and other key partners to drive traffic and brand awareness.
Passion for Kendra Scott and the brand’s values of Family, Fashion, and Philanthropy.

Nice To Haves

Ability to relocate long-term to pursue career growth opportunities is strongly preferred.

Responsibilities

Model, teach, and coach WOW customer service and ensure guests feel welcome.
Train and develop team members to deliver positive guest experiences.
Drive sales, store productivity, guest connections, and key performance indicators.
Support the Store Manager in developing short- and long-term business plans.
Own a designated area of responsibility to improve store performance.
Motivate and inspire the team through feedback, recognition, teaching, and coaching.
Build team engagement and model positive experiences on the sales floor and at events.
Increase brand awareness through philanthropic efforts, community initiatives, and traffic-driving activities.
Help achieve event and giveback goals and acquire new customers.
Follow company policies and procedures, demonstrate integrity, and ensure audit and shrink results meet Asset Protection Standards.
Communicate clearly, provide ongoing performance feedback, listen actively, and encourage diverse ideas.
Adapt to different business needs, learn from experience, and try new approaches.
Collaborate with others to achieve shared goals and mutual accountability.
Use reporting and daily sales trends to make timely decisions that support store financial goals.
Take responsibility for personal and team actions, make sound decisions, and address challenges directly.
Work a flexible schedule that meets business needs, including evenings, weekends, and holidays.