Retail Assistant Store Manager

Office Depot • Draper, UT

5d • $17 - $23

About The Position

The Retail Assistant Store Manager at Office Depot helps drive sales and service growth, build a vibrant sales culture, maintain visual and merchandising standards, support freight and logistics activities, and prioritize client satisfaction. The role helps lead a customer-centric store environment, engage with the local community, and foster a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Assistant Store Manager serves as a Key Carrier and leader on duty. The position requires a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays. Full-time Assistant Manager positions must also perform External Key Carrier duties, including opening and closing responsibilities. Periodic comprehensive third-party background checks may be required.

The role partners with store management to deliver memorable customer experiences, execute selling techniques and sales training, develop associates, and model customer service and product expertise. It supports efficient merchandise processing, visual standards, process improvement, store profitability, and associate coaching. Leadership duties include guiding and training store associates, including Print Services associates, providing feedback, and offering input to the General Manager on associate performance, certifications, and competencies. External Key Carrier responsibilities include maintaining building and associate safety and security when other managers are absent, opening and closing the store, operating the alarm system, handling cash, balancing the store, and supporting loss-prevention compliance.

The ODP Group describes itself as a provider of products, services, and technology solutions through a B2B distribution platform and omnichannel presence, including supply chain and distribution operations, sales professionals, online channels, and Office Depot and OfficeMax retail stores. Coworkers are expected to support the company’s operational safety culture by working safely and addressing potential hazards or concerns. The listed duties are not exhaustive, and other duties may be assigned.

Requirements

• High school diploma or equivalent required.
• One to three years of related experience.
• Basic computer skills and ability to use job-related technology and systems.
• Advanced selling skills and strong customer focus.
• Ability to lead, coach, motivate, and manage conflict.
• Strong problem-solving and time-management skills, with ability to plan, prioritize, and execute.
• Excellent verbal and written communication skills; effective collaboration and teamwork.
• Business acumen, accountability, drive for results, and sound decision-making.
• Positive, engaging, action-oriented, adaptable, and passionate about the company’s brand, products, services, and solutions.
• Ability to work a flexible schedule that includes evenings, weekends, and occasional holidays.
• Full-time Assistant Manager positions require ability to perform External Key Carrier responsibilities, including opening and closing duties.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Retail, or a related field preferred.
• One to three years of retail, sales, customer-facing, and/or supervisory experience preferred.

Responsibilities

• Partner with the management team to drive memorable customer experiences and client satisfaction.
• Ensure execution of Office Depot selling techniques and sales training across the store.
• Help foster a sales-focused environment by training and developing associates.
• Model exceptional customer service and product expertise.
• Process merchandise accurately and efficiently according to procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Assist the General Manager with guidance and coaching for improved associate performance.
• Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction initiatives.
• Guide, direct, and train store associates, including Print Services associates.
• Facilitate training on the business model and the full range of services offered to clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Provide input to the General Manager when assessing associate performance, certifications, and competencies.
• Maintain building and associate safety and security when other managers are absent.
• Perform opening and closing duties, including activating and deactivating the store alarm, cash handling, and daily store balancing.
• Ensure regular loss-prevention compliance and fulfill duties associated with the External Key Carrier designation.
• Perform other responsibilities as needed.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED