Retail Assistant Store Manager at West Chester

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.•West Chester Township, OH

17d•$0 - $19

About The Position

The Retail Assistant Store Manager coordinates with the Retail Store Manager to oversee employees and daily store operations, including customer service, stocking, merchandising, inventory control, budgeting, and record keeping. The role helps ensure production efficiency and maintain store organization and safety standards. When the Retail Store Manager is absent, the Assistant Store Manager is responsible for all store operations. This position supervises retail staff, including Retail Supervisors, Donation Attendants, Merchandise Processors, and Sales Associates. The Assistant Store Manager also performs production and retail duties as needed, supports the organization's employment and training program, and helps advance Goodwill's mission.

Requirements

High school diploma or equivalent preferred.
Minimum of 5 years of experience in retail or an equivalent industry.
Two years of previous progressive retail management experience supervising several departments and/or staff preferred.
Experience selecting, assessing, coaching, and developing associates, preferably in a retail environment.
Proficiency in setting and managing schedules for store staff.
Ability to communicate effectively in English, orally and in writing.
Basic math and computer skills.
Highly developed customer-service and interpersonal skills, including integrity, respect for individuals, strong critical and analytical thinking, and appreciation of diversity.
Ability to work in climate-controlled and non-climate-controlled environments.
Ability to walk, stoop, stand, bend, lift, kneel, and climb continuously for prolonged periods.
Ability to lift and carry 35 pounds, with or without reasonable accommodation.
Ability to work in a confined area.
Ability to perform computer-based work frequently.

Nice To Haves

Broad knowledge of the thrift and resale industry and ability to respond to competitive situations.
High school diploma or equivalent.
Two years of previous progressive retail management experience supervising several departments and/or staff.

Responsibilities

Oversee and execute retail store operations in partnership with the Retail Store Manager.
Perform daily administrative and clerical functions, including cash transactions, ordering supplies, and opening and closing the store.
Work a flexible schedule supporting store opening, production, and closing operations, including weekends and holidays.
Assist with the supervision and training of employees.
Perform production and retail staff duties as needed, including greeting donors, safely unloading donations, completing donor receipts, sorting donated items, handling cash accurately, maintaining the sales floor, assisting customers with purchases, and performing store upkeep.
Create an atmosphere of exceptional customer service for internal and external customers.
Monitor donation functions and enforce security and control procedures.
Monitor sales transactions and ensure proper sales procedures are followed.
Maintain appropriate staffing levels in production and on the sales floor while meeting budgeted payroll expenses, including training new associates according to Goodwill policies.
Maintain a neat and orderly store that is properly equipped and supplied within budgetary requirements.
Communicate effectively by email, phone, and in person with other divisions and stores as needed.
Work collaboratively with the employment and training program to further the organization's mission.
Assist customers and handle complaints.
Maintain a safe environment for customers and employees.
Comply with and enforce organizational policies and standards.
Complete necessary paperwork and reports accurately and in a timely manner, and adhere to the supervisor's work schedule.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Paid vacation and sick leave
Paid holidays
403(b) with company match
Employee Assistance Program
Discounts when shopping at the company's stores
$300 internal employee referral bonus for referring a candidate who is hired and completes 90 days of employment