Retail Assistant Store Manager

Vuori•Berkeley, CA

23d

About The Position

The Retail Assistant Store Manager helps the Retail Store Manager lead the retail sales team and store operations. The role sets an example by building customer connections, sharing product knowledge, communicating Vuori’s brand values, and supporting a positive customer experience. The Assistant Store Manager leads day-to-day store operations when the Store Manager is not present, motivates the team to achieve sales goals, and supports inventory, merchandising, maintenance, and team management.

Requirements

Available mornings and/or evenings and able to work 8-hour shifts, 5 days per week, including at least one weekend day.
Demonstrated punctuality and reliable attendance, adhering to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer-service expertise, including the ability to create experiences, build customer relationships, embrace the social aspect of sales, and respond positively and proactively to customer concerns.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to learn new procedures and processes quickly.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.

Responsibilities

Work with the sales team to ensure each customer receives the best experience possible.
Take ownership of the sales floor and sales team, keeping customer experience the first priority.
Prepare fitting rooms, find sizes, and provide customers with knowledgeable feedback about merchandise style and fit.
Build lasting customer relationships by discussing product details, new products, and replenishment, and inviting customers to events.
Stay informed about new and popular products and share product knowledge with customers and the team.
Lead day-to-day store operations when the Retail Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop product knowledge in fashion and activewear to serve as an expert for customers.
Lead team projects while maintaining a focus on customer experience.
Communicate inventory needs to support business goals.
Assist the Store Inventory Lead with shipments and inventory management.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking, visual merchandising, and cleaning.
Follow protocols and safety standards when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give full effort and meet punctuality and role responsibilities.
Complete weekly manual restock and send reports to inventory management.
Complete weekly cycle counts and assist with processing weekly shipments.
Keep store supplies stocked and communicate supply needs monthly.
Process online returns and defective products as needed and ship them to the warehouse.
Ensure restocking and destocking are handled daily.
Help keep the backroom clean and bins organized.
Manage Aloha displays, refreshing and restocking them weekly.
Refresh mannequins and check one-offs.
Ensure merchandising standards are maintained on the sales floor.