Retail Assistant Store Manager

Duluth Trading Company • Maple Grove, MN

20d • $25 - $30

About The Position

The Retail Assistant Store Manager helps lead store performance and operations while delivering Duluth Trading Company’s “Go for WOW!” standard of customer service. The role partners with the Store Manager to achieve sales and profitability goals, develop associates, maintain visual merchandising standards, and provide a welcoming, customer-focused shopping experience. The Assistant Store Manager also supports recruiting and employee development, inventory and expense control, cash handling, store security, and workplace safety. The position requires a flexible schedule that may include evenings and weekends, and includes physical activity such as standing, walking, lifting, reaching, bending, and using ladders and common tools.

Requirements

• High school diploma or equivalent.
• Three years of retail experience, including at least one year of management experience.
• Customer-centric approach.
• Ability to adapt in a growing and changing environment.
• Ability to motivate and lead others.
• Strong problem-solving skills and sound decision-making ability.
• Goal-oriented and results-driven approach.
• High standards of integrity and trust.
• Excellent communication and listening skills.
• Ability to collaborate and work as part of a team.
• Ability to work a flexible shift, including evenings and weekends.
• Authorization to work in the United States without sponsorship.
• Ability to stand or walk for up to eight hours a day; frequently reach, bend, twist, and perform repetitive hand and finger motions; frequently lift up to 20 pounds and occasionally lift up to 40 pounds; push or pull up to 20 pounds; climb ladders; and work in temperatures ranging from 50 to 80 degrees.
• Ability to use common tools such as a hammer, screwdriver, and wrench for floor sets and use a computer for up to 60% of the workday.

Nice To Haves

• Associate’s or bachelor’s degree with a focus in Business Administration and/or Merchandising.
• Retail management experience.
• Specialty retail leadership experience.

Responsibilities

• Drive sales and profitability by achieving financial goals and leading KPI initiatives through associate training and development.
• Maintain merchandise presentation in accordance with visual merchandising standards, floor sets, product messaging, and current promotions.
• Demonstrate strong customer engagement, set customer-service expectations for the team, and provide knowledgeable, solution-oriented service.
• Partner with the Store Manager to develop appropriate staffing levels and floor coverage.
• Ensure customer profile information is accurately recorded.
• Maintain cleanliness standards for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
• Partner with the Store Manager to recruit, hire, train, motivate, and lead employees.
• Provide regular, clear feedback to employees and assist with goal setting for the Store leadership team.
• Support timely completion of human resources protocols and documentation and maintain store and employee files to company standards.
• Follow company guidelines, policies, and programs; respond to feedback and identify problems and opportunities to discuss with the Store Manager.
• Understand inventory and expense control.
• Lead the team in processing merchandise receipts and transfers quickly and accurately and in visual merchandising of the sales floor.
• Understand, execute, and train the team on cash handling and reporting functions; ensure register functions are processed correctly.
• Ensure the store is secured and respond to alarms as directed.
• Help ensure the safety of employees and customers and communicate concerns to the Store Manager or Human Resources.

Benefits

• Multiple medical plan options
• Dental and vision plans
• Medical and dependent care flexible spending accounts
• Health Savings Account with company contributions
• Company-paid life insurance and AD&D
• Company-paid short-term disability
• Voluntary benefits including accident, critical illness, hospital indemnity, long-term disability, and supplemental life insurance
• 401(k) employer match
• Parental leave
• Paid holidays
• Generous paid time off plan
• Daily pay available
• 40% employee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED