Retail Assistant Store Manager

Vuori, Inc•Tysons, VA

24d•$28 - $32•Onsite

About The Position

The Retail Assistant Store Manager helps the Retail Store Manager lead the retail sales team and deliver a strong customer experience. The role represents Vuori’s brand values through product knowledge, positive customer interactions, and coaching the team to meet retail sales and customer experience standards. When the Store Manager is absent, the Assistant Store Manager leads the store’s day-to-day operations. This position combines customer service, sales leadership, team development, inventory support, visual merchandising, and store operations. The Assistant Store Manager works with the Store Manager and Inventory Lead to maintain store standards, support business goals, and ensure daily operations run smoothly.

Requirements

Available for morning and/or evening shifts, working 8-hour shifts, 5 days per week, and available at least one weekend day.
Demonstrated punctuality and attendance, adhering to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer service expertise, including creating customer experiences, developing relationships, embracing the social aspect of sales, and positively and proactively handling customer concerns.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.
Willingness to lift and move products, equipment, and boxes weighing up to 30 pounds.
Willingness to stay active and move throughout the store during each shift.
Willingness to reach, bend, and use a step stool or ladder when needed.
Willingness to work in an environment with bright lights and music.
Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

Work with the sales team to provide each customer with the best possible experience and keep customer experience the first priority on the sales floor.
Prepare fitting rooms, find sizes, and provide customers with knowledgeable feedback about merchandise style and fit.
Build customer relationships by discussing product details, new products, and replenishment, and inviting customers to upcoming events.
Stay informed about new and top-selling products and share product knowledge with customers and team members.
Lead day-to-day store operations when the Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop product knowledge in the broader fashion and activewear landscape.
Lead team projects while maintaining a focus on customer experience.
Communicate inventory needs to support business goals.
Assist the Store Inventory Lead with product shipments and inventory management.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking products, maintaining visual merchandising, and cleaning.
Follow store protocols and safety standards when opening and closing the store.
Encourage employees, under the Store Manager’s guidance, to meet expectations for effort, punctuality, and role responsibilities.
Complete weekly manual restocking and send reports to inventory management.
Complete weekly cycle counts and assist with processing weekly shipments.
Keep store supplies stocked and communicate supply needs monthly.
Process online returns and defective products as needed and ship them to the warehouse.
Ensure daily restocking and destocking are completed.
Help keep the backroom clean and storage bins organized.
Manage Aloha displays, refreshing and restocking them weekly.
Manage mannequin refreshes and check one-offs.
Ensure merchandising standards are maintained on the sales floor.