Retail Assistant Store Manager

Office Depot

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About The Position

The Retail Assistant Store Manager helps drive sales and service growth, create a vibrant sales culture, maintain visual and merchandising standards, support freight and logistics activities, and prioritize client satisfaction. This role helps lead a customer-centric store environment, engage with the local community, and foster a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Assistant Store Manager is a Key Carrier and leader on duty. Full-time Assistant Managers must also perform External Key Carrier responsibilities, including opening and closing the store. The role requires a flexible schedule based on business needs, including evenings, weekends, and occasional holidays. Periodic comprehensive third-party background checks may be required.

The position supports sales and service excellence by partnering with the management team, executing selling techniques and sales training, and helping train associates. It contributes to operational efficiency through accurate merchandise processing, process improvements, coaching, and initiatives to increase sales and profitability. The Assistant Store Manager provides guidance and training to associates, including Print Services associates, and offers input to the General Manager on associate performance, certifications, and competencies.

As an External Key Carrier, the Assistant Store Manager maintains building and associate safety and security when other managers are absent; performs opening and closing duties, including alarm operation, cash handling, and daily store balancing; and supports loss prevention compliance.

The ODP Group describes itself as a provider of products, services, and technology solutions through a B2B distribution platform and omnichannel presence, including supply chain and distribution operations, sales professionals, online services, and Office Depot and OfficeMax retail stores. The company expects coworkers to support its operational safety culture by working safely and addressing potential hazards or concerns. The company offers competitive salaries, a benefits package that includes a 401(k), opportunities for career growth, and potential eligibility for an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent required.
• Basic computer skills and ability to use job-related technology and systems.
• Advanced selling skills and strong customer focus.
• Ability to lead, coach, motivate, and manage conflict.
• Strong problem-solving and time-management skills, with ability to plan, prioritize, and execute.
• Excellent verbal and written communication skills and ability to collaborate effectively as a team player.
• Business acumen, accountability, drive for results, and sound decision-making.
• Positive, engaging, action-oriented, and adaptable approach.
• Passion for the brand, products, services, and solutions.
• Ability to work a flexible schedule that includes evenings, weekends, and occasional holidays.
• Full-time Assistant Managers must be able to perform External Key Carrier duties, including opening and closing responsibilities.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Retail, or a related field preferred.
• 1–3 years of related experience; retail, sales, customer-facing, and/or supervisory experience preferred.

Responsibilities

• Partner with the management team to drive memorable customer experiences and client satisfaction.
• Ensure execution of Office Depot selling techniques and sales training across the store.
• Help train and develop associates and foster a sales-focused environment.
• Model exceptional customer service and product expertise.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Assist the General Manager in guiding and coaching associates to improve performance.
• Contribute to sales and profitability through initiatives focused on conversion, Average Order Value, and customer satisfaction.
• Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
• Facilitate training on the business model and the holistic service offering for clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Provide input to the General Manager when assessing associate performance, certifications, and competencies.
• Maintain building and associate safety and security when other managers are absent.
• Perform opening and closing duties, including activating and deactivating the store alarm system, cash handling, and daily store balancing.
• Ensure regular loss prevention compliance and fulfill External Key Carrier responsibilities.
• Perform other responsibilities as deemed necessary.
• Support the operational safety culture by working safely and addressing potential hazards or concerns.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• Potential eligibility to participate in an incentive program, subject to plan terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED