Retail Store Assistant Manager

King Ranch•Austin, TX

About The Position

The Retail Store Assistant Manager helps the Retail Store Manager manage the store’s staff and merchandise. The role also involves assisting customers, resolving problems, and reporting on the store’s performance and operations to the Retail Store Manager. The Assistant Manager supports daily store operations, supervises staff, helps ensure sales targets are met, and maintains merchandise presentation and availability. They also handle customer feedback and complaints, oversee store transactions and procedures, and help train and schedule employees.

Requirements

Excellent communication and management capabilities.
A good sense of detail and visual appeal for arranging merchandise attractively.
Excellent observation and analytical abilities.
Leadership qualities and the ability to help staff work as a team.
Presence of mind and the ability to make quick decisions.
Ability to handle stress.
Excellent troubleshooting capabilities.
High school diploma.
At least 3 years of retail experience.

Responsibilities

Respond to customer queries and assist customers with purchases.
Coordinate, monitor, and report on daily operations to the team and Retail Store Manager.
Decide how merchandise is arranged to keep the store attractive.
Supervise staff and the functioning of the team.
Handle pulling, packing, shipments, and back-ordered products.
Open and close the store doors, cash register, and check-out counter.
Train new staff and manage staff work schedules.
Monitor daily sales targets and help ensure they are met.
Supervise the stocking of goods.
Ensure merchandise is regularly replenished and the store does not run out of stock.
Check the store’s financial transactions.
Handle customer complaints and work to ensure customer satisfaction.
Collect customer feedback and suggest changes accordingly.
Ensure store policies are upheld.